Junior Plan Management Assistant

1 week ago

Toowoomba, Queensland, Australia Jakins Care Services Full time $25,000 - $40,000 per year

About Us

We are a growing NDIS Plan Management business committed to helping participants navigate and manage their NDIS funding with ease and confidence. We pride ourselves on providing excellent customer service, clear communication, and accurate processing.

We're looking for a reliable, friendly, and detail-oriented Junior Administration / Receptionist to join our team full-time. This is a great opportunity for someone looking to build their career in admin within the disability services sector.

Your Role

As the first point of contact for participants and service providers, you will play a key role in creating a positive and professional experience while supporting our internal team with important administrative tasks.

Key Responsibilities:

  • Answer and direct incoming phone calls

  • Assist service providers with invoice enquiries

  • Contact NDIS participants to confirm new service providers

  • Process NDIS invoices accurately using internal systems

  • Follow up with providers about invoice errors or missing details

  • Maintain accurate and up-to-date participant and provider records

  • Support the Plan Management team with daily admin tasks

What We're Looking For:

Friendly and professional phone manner

Strong attention to detail and organisational skills

Good written and verbal communication

Ability to multitask and manage workload

Comfortable using Microsoft Office and email

Willingness to learn and grow within the role

Previous admin or receptionist experience is a bonus but not required

Understanding of, or interest in, the NDIS is highly valued

What We Offer:

  • Full-time hours: Monday to Thursday, 9:00am – 5:00pm Friday 9:00am – 3:00pm

  • Supportive and inclusive work environment

  • On-the-job training with opportunities for career development

  • Work that makes a real difference in people's lives

  • A very close-knit and friendly team that truly supports one another

Job Types: Full-time, Permanent

Pay: $25.00 – $40.00 per hour

Benefits:

  • Maternity leave
  • Parental leave

Work Authorisation:

  • Australia (Required)

Work Location: In person

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