Fraud Officer

About us

Are you looking for a career with endless opportunities? There's more to us than banking.

P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.

With over $9 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.

We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.

As part of our ongoing strategic customer-centric transformation, we're focussed on making it even easier to bank with us for our customers of today and the future.

About the role;

As an integral member of the Fraud team, your primary purpose is to prevent, detect and investigate fraud and scam incidents across the P&N Group network. This is a Permanent Full-time position, and can be based in either the Brisbane, Coffs Harbour or Perth corporate offices.

Working as part of an inclusive and collaborative team your key responsibilities will include:

• Manage all aspects of reported incidents of fraud and scams including investigation, recovery and member awareness of any ongoing risks.
• Ensure suspected and confirmed fraudulent payments and membership applications are managed effectively and in a timely manner.
• Provision of a consistently high level of customer service to members as victims of scams whilst protecting the interests of the organisation.
• Assist with formal and ad hoc fraud awareness training for staff as required; Maintain an awareness of current trends and risks with respect to scams and related regulatory matters.
• Understand the importance of data integrity with respect to the collection, recording and analysis of incident data.
• Ensure all internal and external reporting is completed within required time limits.
• Demonstrated positive growth mindset – willingness to learn and proactively seek to develop skills as required to fulfil the role.

What will you bring?

• Minimum 12 months experience in a similar role with demonstrated understanding and awareness of contemporary financial fraud / scam risks.
• Ability to apply or develop an investigative and analytical mindset and to acknowledge that each incident is unique.
• Proven ability to demonstrate empathy and tailor communications to promote, influence and speak persuasively.
• Knowledge of personal and business banking products and services.

What we can offer you

There's life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• Enjoy flexible work arrangements
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks' additional purchased leave per year
• Two days' paid volunteer leave each year to use with a community partner of your choice
• An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion.

We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at

The closing date for applications is 06/10/2025