Patient Support Associate

5 days ago

Melbourne, Victoria, Australia easykind Full time $60,000 - $90,000 per year

About us:

At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As a rapidly growing start-up founded by patients, for patients, we are thrilled to welcome new members to our exceptional team.

We're a passionate, goal-driven team with the mission of providing a 5-star service whilst providing the most cost-effective solution to high quality plant based medicine in Australia. We don't want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplify the process for our patients

About the Role:

As a Patient Support Associate, you'll be the heartbeat of our patient communications, offering support and resolving queries through various channels including email, SMS, live chat, and phone calls. This role is perfect for those who have a knack for empathy, excellent communication skills, and the ability to solve problems efficiently.

This is a full-time position located in Richmond.

Please note: At this time, we are unable to support remote work or candidates on Working Holiday Visas.

Key Responsibilities:

  • Respond to patient queries and concerns via email, SMS, and phone calls.
  • Provide accurate information and support to patients, ensuring a positive experience.
  • Work closely with our clinical team to address and resolve patient issues.
  • Advocate for patient needs and preferences, aligning with easykind's values.
  • Provide patients with a 5-star easykind experience by being detail-oriented, patient-focused, and transparent in expectation setting.

What We're Looking For:

  • Proven experience in customer support or a similar role.
  • Exceptional communication and problem-solving skills.
  • Ability to handle sensitive information confidentially.
  • Patience and a positive, empathetic attitude towards patients.
  • Experience in a mental health or healthcare-related role is highly preferred, demonstrating an understanding of the unique needs and sensitivities of patients in these settings.

What We Offer:

  • A fast-growing industry with huge potential.
    An inclusive and supportive work culture (it's a pretty elite crew).
    Competitive salary and genuine career growth opportunities.
    Ongoing professional development and learning.

At easykind, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you're passionate about compassionate care and are ready to join a forward-thinking team, we can't wait to meet you

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