Patient Navigator

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Patient Navigator - Haematology

• Ongoing, Full-time opportunity
• 80 hours per fortnight with monthly ADOs
• $66,768.00 to $73,811.92 AUD p.a. (Grade 2: HS2 - HS21)

About the role

Clinical Haematology are looking for a passionate and dedicated individual to apply for the role of Patient Navigator.  This position reports to the Clinical Haematology Patient Navigator Team Leader and is responsible for providing administrative support to the lymphoma stream clinicians and assisting patient with navigating through the hospital system. Patient Navigators provide a single point of contact for community dwellings patients and their carer's and are the liaison between patients and their clinical team.

Key responsibilities include:

• Scheduling sequencing appointments
• Resolving queries
• Importing results to support patient flow

About you

The ideal candidate will meet the following essential requirements:

• Have or working towards a relevant Certificate/Diploma in accordance with the Australian Quality Training Framework or several years' work experience in an administration setting
• Strong customer service skills, able to communicate effectively and respectfully with patients and staff
• Demonstrated skills in the use of IT systems, preferably in a health care setting
• Competent in use of the Microsoft Office Suite 

They also meet the following desireable requirements:

• Experience providing direct line supervision to a small to medium sized team or experience in a specific technical activity
• Experience developing and implementing standard operating procedures (SOP)
• Experience participating in quality improvement projects 
• Experience using patient administration systems, in particular iPM. 

The role suits candidates with previous administration experience and excellent customer service and computer skills. Previous experience in a healthcare setting is considered advantageous.

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading, purchased leave options & monthly ADOs

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.  We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.  We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us

If you feel this role is right for you we warmly invite you to apply, and encourage your early application.  All appointments are made subject to a satisfactory police check and may include vaccination requirements.  Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.  We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Emma Fraser

Email:

Applications Close: 11:59 Tuesday 30th September 2025
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Position Summary

Clinical Haematology is a unified department formed between Peter Mac and the Royal Melbourne Hospital and is the largest haematology service in the country. We provide a publicly funded, evidence-based care for patients with haematologic disorders from across Melbourne and beyond, within eight specialised disease groups, each led by a nationally recognised and experienced clinical leader in their area.

The Clinical Haematology Patient Navigator is an integral member of the Clinical Haematology team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community needing assistance. The Patient Navigator resolves questions and concerns about how to organise appointments, change appointments or clarify appointment instructions. If the caller needs clinician input, the Patient Navigator transfers the call to the most appropriate clinical staff member or service in a timely manner. They are an expert in supporting patient flow through the cancer care system and play an important role in facilitating timely patient access.

Clinical Haematology Patient Navigators are responsible for ensuring the patient's diagnostic, treatment and clinic review appointments are appropriately timed, sequenced and coordinated. This includes ensuring, where clinically appropriate, that multiple appointments are booked on the same day and or/ face to face consultation are replaced with video/telehealth consultations, to reduce the patients' travel burden.

The Clinical Haematology Patient Navigator works closely with the Haematology specialist nurses, stream lead and senior medical staff who will provide support and direction regarding daily work priorities. The Patient Navigator provides administrative support for the weekly Multi-Disciplinary Meetings (MDMs) by ensuring all required patient diagnostic and pre- treatment assessment data is prepared and available for the meeting to facilitate timely treatment planning and recording of MDM outcomes.

The Patient Navigator also works closely with the Registrations and Referrals team to ensure that urgent patients are identified and prioritised quickly for registration and first appointments.

Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement Classification or Salary Range
HS2 Immunisation Risk Category
Immunisation Category C Key Relationships

Internal 

• Tumour stream medical and nursing staff
• Other Clinical Haematology Patient Navigators
• Patient Navigators from other tumour streams
• Departmental Administration Leads 
• Patient Services Administration teams – Radiotherapy, Day Therapy, Cancer Imaging, Specialist Clinics, Support Services 

External 

• Clinical and administrative staff from Precinct partner hospital where appropriate 
• Patients 

Education
Skills

Essential Requirements 

• Have or working towards a relevant Certificate/Diploma in accordance with the Australian Quality Training Framework or several years' work experience in an administration setting 
• Strong customer service skills, able to communicate effectively and respectfully with patients and staff 
• Demonstrated skills in the use of IT systems, preferably in a health care setting 
• Competent in use of the Microsoft Office Suite 

Desirable Requirements 

• Experience providing direct line supervision to a small to medium sized team or experience in a specific technical activity 
• Experience developing and implementing standard operating procedures (SOP) 
• Experience participating in quality improvement projects 
• Previous health service administration experience. 
• Experience using patient administration systems, in particular iPM. 

Certifications, Licenses & Registrations
Key Accountabilities

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Key Accountabilities
Demonstrated by / Key Performance Indicators

1. (a) Manage a small team

AND/OR

(b) Provide technical or professional portfolio leadership and expertise

Provide direct line management for the team, including prioritisation of daily activities, rostering, leave management and recruitment with support from the line manager
Support staff training and development to maintain robust skills sets within the team. Perform annual performance development in line with current People andamp Change policy
Monitor staff wellbeing and performance and provide timely feedback on work performance

Ensure that staff have completed all mandatory training requirements and comply with organisational policies and procedures under which they operate
Encourage staff engagement with the broader Peter Mac community and its strategy through team meetings and regular communications
Support line management with the development and maintenance of administrative SOPs ( standard operating procedures) relevant to area of expertise
Manage specialist portfolio and provide technical or professional advice in thedesignated area of expertise
Provide cover for other Clinical Haematology Patient Navigators

2. Provide exceptional customer service

Provide a high level of customer service to patients, carers and staff within a designated team or portfolio
Obtain the required information from patients, carers and staff in an efficient and courteous manner
Respond to patient and/or staff queries in a timely and respectful manner
Ensure phone and email enquiries are triaged to the correct destination

3. Monitor and improve team performance

Liaise with direct line manager to trouble-shoot any technical issues experienced bythe work group in a timely manner to ensure quality is maintained
Manage patient records in accordance with hospital policy and Data Accountability Framework to maintain data integrity at all times
Ensure that the performance of the team meets the standards required bythe organisation through a regular system of auditing performance
Asses situations or information, clearly and accurately communicate information and make recommendations to line management
Identify opportunities for process improvement and lead the team toimplement appropriate solutions with support from the line manager

4. Support the work of the team and department

Work cooperatively as part of the team and assist other areas and staff as necessary
Ensure senior departmental staff receive adequate administrative support with rostering, meeting agendas and minutes, room bookings and database management.
Ensure invoices from external providers are collated and processed by theteam
Monitor ongoing expenses, in consultation with line manager, against allocated budget
Complete orders for department consumables, as required
Other tasks as directed by your team leader or manager

5. Provide reports to line manager as requested and maintain key relationships

Provide routine and/or ad-hoc reports as requested by the line manager
Maintain relationships with external providers contracted to support Peter Mac patients

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Key Accountabilities (Contd..)

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

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