Receptionist

1 week ago

Kogarah, Australia Australian Institute for Human Wellness Full time $38,000 - $44,000 per year

The Australian Institute for Human Wellness is an organisation dedicated to improving the mental health of individuals and communities. We run a clinic in Sydney's St George area, services the mental health needs of the community. Our clinic currently has seven psychologists.

We are seeking an experienced and competent receptionist with a mature, confident, and down-to-earth manner to work closely with the clinic director and other staff to ensure a high level of operational efficiency and a high standard of service for our clients. Our busy and dynamic practice will provide opportunities to develop your skills in your role.

Requirements

Essential

  • Reception experience in a healthcare setting
  • Exceptional professionalism
  • Exceptional leadership, interpersonal, and client service skills
  • Exceptional organisational, planning, time management, multi-tasking, delegation and task communication skills
  • Demonstrated strengths in tasks such as scheduling, billing and accounts management
  • Fast learner who is able to work autonomously and flexibly adapt to the needs and best interest of the environment
  • Proficient computer skills including Microsoft Word / Excel / Outlook or comparable email applications
  • Proficiency with Zander and/or other practice management software

Desirable

  • Experience of working within a psychology or mental health service
  • Strong knowledge of healthcare systems and regulations
  • Competent use of other software applications e.g. Microsoft Power Point
  • Competent with Windows and Mac operating systems
  • Marketing and social media knowledge and experience

Responsibilities include but are not limited to:

  • Provide reception and administration support to staff and clients of Australian Institute for Human Wellness.
  • Greet clients, handle phone calls and enquiries, schedule appointments, and perform clerical duties such as data entry.
  • Using practice management software to file records, printing, scanning and maintenance of medical records
  • Process payments and Medicare/insurance reimbursement for clients.
  • General housekeeping and cleaning, ensure reception areas and rooms are kept tidy/clean, outside of the regular cleaning services.
  • Assist with marketing and social media management
  • Communication with other healthcare providers to facilitate patient care
  • Maintain referral databases
  • Mail outs to clients and referrers

About you:

  • MUST have experience working in medical/health administration
  • Often as the first point of contact clients have with our clinic, it is important that you are warm, friendly, empathetic and patient
  • Reliable, driven and hardworking
  • Flexible and adaptable
  • Work well in a team
  • Respectful, supportive and courteous to clients, referrers and staff
  • Ability to manage under pressure
  • Detail oriented and efficient in your work
  • Ensure patient privacy and confidentiality is maintained at all times

Must be willing to work on site. This is not a work from home position.

Only shortlisted applicants will be contacted. Positions may be filled before the end of the advertisement period

Please send cover letter and CV to the clinic director, Dr Anastasia Hronis.

Job Types: Part-time, Casual

Pay: $38.00 – $44.00 per hour

Work Location: In person

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