Client Partner – Sydney

About Us

Established 2001 with a Core Ethos to help clients identify technology investments that underpin commercial outcomes – IT Integrity is a partner in our client's success.

20+ years of Merger & Acquisition and Capital Works experience

Founding clients Pfizer & ALDI Stores (still clients today) IT Integrity has led large scale global M&A activity, designed and implemented national retail technology architecture across greenfield and uplift capital builds.

12+ years of detailed Care Service Experience.

(Aged | Home Care | NDIS | Community Services) clients across Australia IT Integrity has designed and delivered award winning solutions resulting in our CEO's active participation at the industries peak body level

Extensive experience in Technology Strategy, Governance & Change, Design, Implementation & Support across all technology pillars

Infrastructure | Cyber | Cloud | Data

IT Integrity is a Vendor Agnostic company with a wide range of technology expertise, fostering strong ties with industry leaders without financial obligations, ensuring our clients' interests are always the priority.

About the Role

Client partners advise and support clients, offering solutions and tactics to help achieve their business goals while also increasing company revenue. They develop strategic plans that align with client priorities and emphasise tools and services that can improve efficiency, streamline processes, or increase profits for our clients. They provide ongoing client support to address challenge or resolve issues.

The Client Partner (Consultant) – is at the core of the IT Integrity value proposition.

You will work across numerous industries assisting organisations in developing and executing their ICT and digital strategies. With IT Integrity having a strong footprint in Care Services a Consultant that has experience across (Aged | Home Care | NDIS | Community Services) and is keen to build upon this to target healthcare will be desirable.

This position demands an in-depth understanding of the client's business needs and challenges, and the ability to offer proactive solutions. This is a role that requires a high level of client attention and support via a variety of communication methods. This is a 50% billable consulting role, where you will be operating as an extension of our clients C-Suite to deliver exceptional outcomes to benefit their business and ours.

Responsibilities:

• Lead in the development, presentation and sales of a value proposition.
• Propose actions to improve company performance and identify opportunities for growth.
• Document the full value proposition lifecycle, from business case, proposals, implementation including project and change plans, into training and handover material.
• Build and leverage relationships with all internal and external stakeholders. Acting as the key conduit between our clients and our business.
• Work with C-level stakeholders and Boards to enable capability uplift, design and delivery of ICT Strategic Plans, Enterprise Architecture, Business Transformation strategies and Business Case presentations.
• Manage a full-life cycle partner process, while effectively leveraging internal resources.
• Support, review processes, provide feedback and identify areas of opportunity.
• Ensure performance improvement plans are developed and implemented when necessary.
• Maintain deep existing relationships within the agency and client direct space.
• Develop a plan to proactively secure timely contract renewals.
• Meet business growth goals and objectives as established.

About You:

• Bachelor's degree in business, computer engineering, or finance.
• Must demonstrate strong leadership and negotiation abilities.
• Ability to manage RFP/RFI processes
• Effective collaboration with internal and external stakeholders.
• Comfortable across ICT Governance and Management best practice frameworks
• Program/PMO and change management experience
• Proven success in client account / service delivery management and revenue growth
• Demonstrated competency across the technology stack – Infrastructure | Cyber | Cloud & SaaS | Data Integration & Insights
• Strong understanding of key technology trends, innovations and practical applications.
• Familiar with Enterprise Architecture frameworks and methodologies
• Strong understanding and experience with Microsoft Cloud Technology

If this sounds like you, come and join an organisation that is genuinely unique fostering True IT partnerships founded to UNDERSTAND our client's needs. Be UNBIASED in what we recommend and leverage existing technology investment and relationships where possible, and UNRELENTING to ensure the right decisions are made and objectives achieved.