Client Services Manager – Sydney

22 hours ago

North Sydney New South Wales Australia SCS Group Full time $80,000 - $120,000 per year

Client Service Manager – Sydney North

We are a rapidly growing, mid-sized commercial cleaning company with branches in all Australian States and territories.

Our mission is to achieve our vision of growth by building on and improving our business systems through a leadership management program in which employees are empowered and from which our clients benefit.

This key role involves establishing & managing client relationships & cleaning standards of several sites in the state which will make up your portfolio. To manage, supervise, inspect, and maintain the day-to-day cleaning service requirements of the Client and ensure all contract obligations are met in a manner that maintains the safety and well-being of all staff. In addition, the State Operations Manager is charged with identifying and leveraging opportunities to increase revenue.

The main responsibilities of the role will be;

  • Conduct proactive cleaning quality audits daily
  • Visit clients to address concerns, provide quotes for periodic or one-off cleaning, and conduct new client onboarding inductions.
  • Communicate effectively with clients and contractors via WhatsApp, ensuring prompt resolution of concerns.
  • Upsell our services and periodical cleaning, earning a generous commission on all new business.
  • Collaborate with internal teams to coordinate cleaning schedules, staffing, and resources to meet client requirements.
  • Develop and implement strategies to enhance client satisfaction, retention, and account growth.
  • Prepare and present reports on account performance, including key metrics and client feedback.
  • Stay updated on industry trends, best practices, and regulations to continuously improve service delivery.

The ideal candidate will have the following attributes:

  • Minimum 3 years of experience as a Client Service Manager or Account Manager in the cleaning industry.
  • Strong knowledge of cleaning processes, equipment, and industry standards.
  • Charismatic, extroverted, and honest personality with excellent customer service skills.
  • Methodical problem-solver with the ability to follow established processes and checklists.
  • Proficient in Excel, Word, and Outlook, with strong mathematical skills for quoting and estimating cleaning jobs.
  • Ability to work autonomously and manage time effectively.

What you can expect;

  • A competitive remuneration package + tools of trade
  • Performance-based, well-structured work culture.
  • Additional leave benefits with a genuine focus on work/life balance
  • Numerous career development pathways, tailored training and development programs, and mentorship programs.
  • Annual bonuses + generous employee referral program.
  • Empowering you within a fun, diverse and inclusive culture
  • Additional annual leave purchasing policy, volunteer days, genuine reward and recognition programs and many more.

At SCS, we are focused on building a culture centred on belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

During our recruitment process, you will be required to undergo pre-employment checks including reference and national police checks.

Notice to Third Parties: SCS does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their applications independently.

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