Regulatory & Product Compliance Coordinator

State: QLD

Business Unit: Corporate

Store or Department: Womens Buyers

Job Type: Permanent Full Time

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role

At City Beach, our Regulatory & Product Compliance Coordinator plays a key role in ensuring our clothing, footwear, and accessories meet all relevant Australian regulations and internal quality standards. You'll work closely with our Product and Buying teams to ensure every product hitting our shelves is safe, compliant, and accurately represented.

Your day-to-day:

• Ensure all our products comply with ACL, ACCC product safety standards, and relevant textile and labelling regulations.
• Review product specifications, materials, and components to verify safety, fibre content, and care label accuracy.
• Stay up-to-date with relevant product safety and compliance legislation, industry standards, and recall requirements.
• Support the assessment of new or high-risk products to ensure compliance before launch.
• Liaise with suppliers to collect, review, and verify compliance documentation, certifications, and testing reports.
• Maintain and update compliance databases, product records, and technical documentation to ensure accuracy and traceability.
• Review swing tags, packaging, and online product information to ensure labelling accuracy and regulatory compliance.
• Collaborate with Buying and Product Development teams to ensure product claims, warnings, and care instructions meet legal and internal standards.
• Support internal product testing programs.
• Coordinate third-party laboratory testing where necessary.
• Assist in identifying and mitigating compliance risks across the product lifecycle.
• Contribute to product recall or withdrawal processes as needed.
• Contribute to ongoing review and improvement of compliance policies, processes, and systems.

What you'll need:

• 2+ years of experience in retail product compliance, quality control and/or regulatory affairs.
• Understanding of Australian Consumer Law (ACL), ACCC product safety standards, and textile labelling requirements.
• Strong level of attention to detail required.
• Ability to interpret compliance documentation, testing reports, and supplier certificates.
• Experience liaising with suppliers and internal stakeholders.
• Excellent organisational and data management skills.

The benefits:

• Enjoy a 40% team member discount for you, your friends and family to access.

• We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:

• Access to a free Employee Assistance Program.

• 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
• Discounts on Studio Pilates Class Passes and City Cave Float & Wellness Centre.
• Complimentary consultations with Westpac.
• 7% discount on Medibank private health insurance.
• Up to 15% off at Strike Bowling & Holey Moley.
• Weekly or fortnightly birthday and work anniversary celebrations and shared lunches.
• Prezzee Gift Cards for major milestones and yearly anniversary certificates.
• Day 1 welcome gift pack.
• Social work drinks & pool competitions every Friday from 4pm.

City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people. We are committed to building an environment that respects, celebrates, and empowers individual differences. Above all, City Beach aims to ensure everyone is treated with dignity and respect.