Customer Service

16 hours ago

Loganholme, Queensland, Australia SI Retail Pty Ltd Full time $60,000 - $80,000 per year

Company Description

In 2024, SI Retail proudly celebrated its 50th anniversary as a trusted industry leader in high-quality shop fittings. From iconic national brands to your local convenience store, we've been the partner of choice for innovative and reliable retail solutions.

Driven by our customer-first philosophy, we're committed to delivering exceptional service and tailored solutions — whether from our extensive range of over 2,500 ready-to-go products or through bespoke designs created to meet unique needs.

At SI Retail, we don't just provide products — we deliver results. Our solutions are designed to enhance brand visibility, attract foot traffic, and ultimately increase sales for our clients.

Role Description

We're currently seeking a Customer Service / Internal Sales professional who thrives in a fast-paced, customer-focused environment.
This is a full-time (Monday-Friday), on-site role located in Loganholme, QLD. The role involves providing excellent customer support, ensuring customer satisfaction, handling phone inquiries with proper etiquette, and contributing to a positive customer experience. Daily tasks include managing customer inquiries, processing orders, resolving issues, and coordinating with various departments to meet customer needs.

Job Tasks

  • Exceptional customer service.
  • Learn and understand our products to ensure we can provide a solution for our customers.
  • Identify upsell opportunities.
  • Quote processing and customer follow up.
  • Daily processing of customer orders received via phone, webchat, email, or showroom
  • System maintenance - (customer details, delivery dates)
  • Customer enquiries regarding price, availability, shipping dates.
  • Non Conformance resolution (Credit returns, lost consignments.)
  • Credit note processing.
  • Identify new customer leads
  • Supporting the sales team with key accounts

Skills and Experience

We are seeking someone that can work in a fast paced customer service/office environment with the following skills and attributes:

  • Can-do attitude with the ability to pivot quickly to service our customers.
  • Ability to work effectively in a team environment
  • Exceptional communication - written and verbal
  • A genuine passion for providing exceptional customer experiences
  • MYOB (Exo) an advantage
  • Microsoft Suite to intermediate level.

If you're passionate about helping others and enjoy being at the heart of a dynamic team, we'd love to hear from you.

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