Customer Service

2 days ago

Loganholme, Queensland, Australia SI Retail Pty Ltd Full time $60,000 - $80,000 per year

Company Description

In 2024, SI Retail proudly celebrated its 50th anniversary as a trusted industry leader in high-quality shop fittings. From iconic national brands to your local convenience store, we've been the partner of choice for innovative and reliable retail solutions.

Driven by our customer-first philosophy, we're committed to delivering exceptional service and tailored solutions — whether from our extensive range of over 2,500 ready-to-go products or through bespoke designs created to meet unique needs.

At SI Retail, we don't just provide products — we deliver results. Our solutions are designed to enhance brand visibility, attract foot traffic, and ultimately increase sales for our clients.

Role Description

We're currently seeking a Customer Service / Internal Sales professional who thrives in a fast-paced, customer-focused environment.
This is a full-time (Monday-Friday), on-site role located in Loganholme, QLD. The role involves providing excellent customer support, ensuring customer satisfaction, handling phone inquiries with proper etiquette, and contributing to a positive customer experience. Daily tasks include managing customer inquiries, processing orders, resolving issues, and coordinating with various departments to meet customer needs.

Job Tasks

  • Exceptional customer service.
  • Learn and understand our products to ensure we can provide a solution for our customers.
  • Identify upsell opportunities.
  • Quote processing and customer follow up.
  • Daily processing of customer orders received via phone, webchat, email, or showroom
  • System maintenance - (customer details, delivery dates)
  • Customer enquiries regarding price, availability, shipping dates.
  • Non Conformance resolution (Credit returns, lost consignments.)
  • Credit note processing.
  • Identify new customer leads
  • Supporting the sales team with key accounts

Skills and Experience

We are seeking someone that can work in a fast paced customer service/office environment with the following skills and attributes:

  • Can-do attitude with the ability to pivot quickly to service our customers.
  • Ability to work effectively in a team environment
  • Exceptional communication - written and verbal
  • A genuine passion for providing exceptional customer experiences
  • MYOB (Exo) an advantage
  • Microsoft Suite to intermediate level.

If you're passionate about helping others and enjoy being at the heart of a dynamic team, we'd love to hear from you.

  • Customer Service

    7 days ago

    Loganholme, Queensland, Australia Ice Blast Air Conditioning Pty Ltd Full time $40,000 - $60,000 per year

    About Ice Blast and the RoleWe are a growing Air Conditioning and Electrical business with a new Customer Service and Administration role on offer.This is a fantastic opportunity to join a friendly, supportive team where your efforts will directly contribute to our customers' experience and our business success.We have opportunity for immediate start but...

  • Customer Service

    3 days ago

    Loganholme, Queensland, Australia Wesco Full time $60,000 - $90,000 per year

    Location : Loganholme, QLDType: Full-time, 12-month fixed term contractWesco Anixter are seeking a detail-driven Customer Service Representative , specialising in order processing. This role will support our nationwide sales branches and is ideal for someone who takes pride in delivering exceptional customer service.ResponsibilitiesYou'll be responsible for...

  • Customer Service Consultant

    2 weeks ago

    Loganholme, Queensland, Australia Clarendon Homes Full time $60,000 - $90,000 per year

    Your Next OpportunityCampbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes QLD team.As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of...

  • Customer Solutions Advisor

    3 days ago

    Loganholme, Queensland, Australia Vodafone Full time $50,000 - $80,000 per year

    At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.What You'll Be DoingYou'll spend your time being a customer champion; discovering what our customers want and need and helping them use...

  • NDIS Service Coordinator

    5 days ago

    Loganholme, Queensland, Australia Greenleaf Care Group Pty Ltd Full time $60,000 - $90,000 per year

    Service Coordinator (Immediate start)Job Profile:At Greenleaf Care Services, Service Coordinators work as part of a team to ensure that services are delivered in accordance with Greenleaf's vision and values and the NDIS Practice Standards.As a Service Coordinator you will be an integral part of Greenleaf's service delivery in Southeast Queensland. As NDIS...

  • Maintenance and Warranty Service Officer

    7 days ago

    Loganholme, Queensland, Australia Clarendon Homes Full time $60,000 - $90,000 per year

    Join Clarendon Homes QLD, part of the Campbell Property Group, as our new Maintenance and Warranty Service Officer. In this role, you'll be the key link between our valued homeowners and our construction team, coordinating and resolving warranty and maintenance requests with care and professionalism.Competitive salary + flexible work options to support your...

  • New Homes Service and Warranty Manager

    2 days ago

    Loganholme, Queensland, Australia Brighton Homes Full time $80,000 - $120,000 per year

    New Home Service and Warranty ManagerJoin the leading, award-winning new home project builder in QueenslandManage the team that delivers post construction care to our valued clientsLoganholme location managing both onsite and remote team membersAt Brighton Homes, we understand being a Queensland home builder involves more than just building new homes. We...

  • Team Member

    3 days ago

    Loganholme, Queensland, Australia Careers Officeworks Full time $45,000 - $65,000 per year

    About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...

  • Senior Team Member

    3 days ago

    Loganholme, Queensland, Australia Chipmunks Playland and Cafe Loganholme Full time $60,000 - $90,000 per year

    Chipmunks Playland & Cafe is Australasia's favourite indoor playground brand offering pay for play, birthday parties, private venue hire, and full-service cafe. Inside our facility you'll find a huge multi level play structure full of exciting activities & events, slides, interactive play equipment and much more Aside from the Main Zone, we have a...

  • School-based Traineeship

    7 days ago

    Loganholme, Queensland, Australia Reece Full time $40,000 - $60,000 per year

    School-based Traineeship - Plumbing LoganholmeThe Reece Group is a leading international company with exceptional values and customer focus. Their core business is supplying plumbing and bathroom products to plumbers and retail customer, but what many people don't realise is that Reece also has several specialty businesses such as Irrigation, HVAC-R,...