Service Advisor

1 week ago

Port Hedland Karratha Pilbara, Australia Major Motors Full time $60,000 - $90,000 per year

About the role

Major Motors is seeking an experienced Service Advisor to join our team in Port Hedland, WA. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our automotive service centre. This is a full-time position, offering competitive remuneration and the opportunity to work with a reputable and growing organisation.

What you'll be doing

  • Greeting and engaging with customers to understand their vehicle service and repair needs
  • Providing accurate estimates for labour, parts and maintenance services
  • Scheduling service appointments and managing the workshop schedule effectively
  • Liaising with technicians to ensure timely and quality completion of work
  • Effectively communicating with customers throughout the service process
  • Providing exceptional customer service and building long-term relationships
  • Identifying and recommending additional services or repairs to customers
  • Maintaining accurate records and documentation related to customer service

What we're looking for

  • At least 2 years of experience as a Service Advisor or in a similar customer-facing role in the automotive industry is preferred but not essential
  • Strong communication and interpersonal skills, with the ability to provide excellent customer service
  • Excellent problem-solving and critical thinking skills to effectively address customer needs
  • Proficient in using automotive service management software and computer systems
  • Thorough understanding of automotive services, repairs, and maintenance procedures
  • A passion for the automotive industry and a commitment to continuous learning
  • A valid driver's licence and the ability to work in a fast-paced, environment

What we offer

At Major Motors, we are committed to providing our employees with a supportive and fulfilling work environment. We offer competitive salaries, opportunities for career development, and a range of additional benefits, including:

Penalties for all overtime

  • Housing allowance of $250 per week
  • Weekly pay
  • Ongoing training and professional development opportunities
  • Discounted vehicle servicing and parts for employees
  • Flexible working arrangements
  • A collaborative and inclusive team culture

About us

Major Motors is a leading automotive dealership and service provider in Western Australia. With over 20 years of experience in the industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. We are a growing organisation with a strong focus on employee development and community engagement.

If you are excited about this opportunity and have the skills and experience to succeed as a Service Advisor, we encourage you to apply now.

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