Service Advisor

2 days ago

Port Hedland Karratha Pilbara, Australia Cummins Inc Full time $90,000 - $120,000 per year

Service Advisor

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are seeking for a talented Service Advisorto provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).

In this role, you will make an impact in the following ways:

  • Serves as primary customer contact to promote quality customer service and increase business within the branch location.
  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
  • Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
  • Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
  • Works with the Service Supervisor and/or Team Lead to schedule job assignments
  • Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
  • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

To be successful in this role you will need the following:

  • Understanding of the Quickserve process
  • Personal commitment to HSE and leading an interdependent safety culture
  • Ability to manage external & internal key stake holders
  • Problem-solving skills
  • Movex Service and Parts experience
  • Written and verbal communication skills
  • Customer service focus
  • Experience with warranty processing & decision making

Compensation and Benefits:

  • Competitive hourly rate paid as a permanent salary (Or Permanent Salary)
  • Safety equipment / PPE provided
  • Comprehensive Cummins product training provided
  • Income Protection continuance insurance
  • Discounts with select private health insurance, PC software/hardware and a range of vehicles
  • Annual remuneration review
  • Participation in an annual variable compensation (bonus) program
  • A range of personal and professional benefits
  • Onsite parking
  • Employee Assistance Program available to employees
  • Paid Parental leave (Conditions apply)
  • Possible domestic relocation subject to additional approval (Conditions apply)

To view our additional benefits, click here -

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: ) to check out our benefits.

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