Service Advisor

1 week ago

Karratha, Australia Pilbara Motor Group Full time $70,000 - $120,000 per year

Exciting Career Opportunity: Service Advisor – Join Pilbara Toyota in Karratha

Pilbara Toyota is seeking an experienced and motivated Service Advisor to join our team in Karratha. Whether you're looking for a fresh start in a vibrant, community-focused location or a local looking to take on a new challenge, this could be the perfect opportunity for you

As a Service Advisor, you'll act as the primary contact between the dealership and our valued guests, ensuring their vehicles are maintained and repaired to the highest standard while delivering exceptional customer service and satisfaction.

Key Responsibilities & Accountabilities:

As the Service Advisor, you will carry out a wide range of duties, including being the key contact for all guest-related inquiries and vehicle service needs:

  • Guest Interaction: Greet and assist guests, providing top-tier customer service throughout the repair and maintenance process.
  • Service Bookings: Take service inquiries, schedule appointments, and ensure accurate service bookings.
  • Repair Orders: Write up clear and detailed repair orders for the workshop team.
  • Guest Updates: Keep guests informed on the status of their vehicles, providing progress updates throughout the repair process.
  • Courtesy Cars: Organize courtesy cars for guests as required, ensuring a smooth and seamless service experience.
  • Job Estimation: Estimate the cost and time required to complete service or repairs and communicate this to the guest.
  • Workshop Coordination: Liaise with the Workshop Controller to ensure work is carried out on time and within budget.
  • Extra Work Approval: Gain approval from guests for any additional work identified during the service process.
  • Guest Complaints: Handle any guest complaints or concerns in a professional and timely manner, ensuring customer satisfaction.
  • Business Development: Actively contribute to bringing in new business for the service department.
  • Brand Promotion: Promote the Pilbara Toyota dealership and the Toyota brand to guests and the community.
  • Other Duties: Assist with additional duties as required to maintain the smooth running of the service department.

What We Offer:

  • Exciting Projects: Work on a wide range of interesting and challenging vehicle service and repair tasks.
  • Professional Growth: Opportunity for continued professional development and learning.
  • Dynamic Team: Be part of a driven and diverse team focused on excellence in customer service.
  • Career Advancement: Real potential for career growth within the company.
  • Competitive Remuneration: Attractive salary package with a bonus commission structure.
  • State-of-the-Art Facilities: Work in modern, fully-equipped facilities designed for efficiency and excellence.
  • Work-Life Balance: Enjoy a healthy work-life balance with regular hours and the opportunity for overtime.
  • Fortnightly Pay: Receive consistent, fortnightly pay.

Ready to Join Our Team?

If you have the skills, passion, and commitment to make a real difference, we want to hear from you Click the "Apply" button to submit your application now.

For more information, contact Marc Coffey at

Pilbara Toyota is an equal opportunity employer.

Your application will be handled in strict confidence.

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Karratha WA 6714: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected salary?

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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