Customer Service Representative

Join the SOILCO Group and grow with The Life-Giving Soil Company

The SOILCO Group proudly unites three trusted names in organics recycling and landscape supplies: SOILCO, Corkhill Bros, and Martins Fertilizers. Each business has deep roots in its respective community, built on family values, industry expertise, and a shared passion for soil regeneration. Combined, we bring 150 years of experience producing quality-assured soils, compost, and mulch products.

SOILCO is a national leader in organics recycling, specialising in the design, construction, and operation of innovative facilities that convert organic waste into high-quality products. We proudly enable the circular economy by harnessing the power of people and technology.

The Role:

We are currently seeking several Customer Service Representatives for casual positions supporting our operations across depots in Mitchell, Symonston, and Hume.

These roles offer variety and flexibility, with shifts available across different locations. The successful candidates will be trained in operations at all depots, gaining exposure to both sales and administration functions. Weekend availability is essential.

You will be reporting to the Customer Service Team Leader and working across a range of locations, with full training provided at each site.

Shift Availability:

• Mitchell Depot – Work in a small sales floor environment assisting customers with landscaping supplies, exterior pots, and interior accessories.
  
  Shifts available: Thursday – Saturday 7am–5pm, Sunday 10am–4pm
• Symonston Depot – Support customers via the weighbridge in a fast-paced team, selling a large range of landscaping supplies (soils, mulches, sands, gravels, and more).
  
  Shifts available: Sunday 9am–3pm, with occasional Saturday and midweek shifts
• Hume Depot (Head Office) – Provide office-based support, including taking delivery orders over the phone, email, and online, plus general admin tasks.
  
  Shifts available: Monday – Friday

Key Responsibilities:

• Assisting customers with sales and product enquiries
• Taking delivery orders via phone, email, and website
• Delivering exceptional service both in-person and over the phone
• Supporting depot operations and administration as required
• Working collaboratively with sales and admin teams across multiple sites

The Candidate:

The successful candidate will be:

• Customer-Focused – Friendly, professional, and willing to go the extra mile
• Reliable & Punctual – Takes pride in showing up and doing a great job
• Communicative – Strong verbal and written communication skills
• Organised & Efficient – Able to multitask and manage priorities
• Flexible – Willing to work across different depots and shift types
• Team-Oriented – Positive attitude and willingness to learn

Customer service experience is desirable but not essential – full training will be provided.

A current driver licence is required.

Why Join Us:

• Work with a collaborative and supportive team
• Be part of a purpose-driven company leading sustainability in organics recycling
• Enjoy variety across multiple depots and roles
• Gain exposure to sales, administration, and operations
• Well established customer relationships and meaningful work that supports the circular economy

How to Apply:

If you are a team oriented, self-directed, and eager individual that is versatile, please submit your cover letter and resume via the "Apply" link by Friday 5th September 2025.

To get in touch with us or for more information about this position, please contact the People and Culture Team on email at or contact us on

Additional Information:

SOILCO is committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.

General terms and conditions of employment while employed with SOILCO will be governed by the National Employment Standards (NES).

SOILCO is an Equal Opportunity Employer, and we promote a workplace that values and foster the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.

***Only shortlisted applicants will be contacted***

Please note that SOILCO does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.