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Licensing and Transport Subsidy Scheme Officer
2 weeks ago
Job description
Agency Department of Logistics and Infrastructure Work unit Commercial Passenger Vehicles
Job title Licensing and Transport Subsidy Scheme Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Darwin
Position number 26783 RTF Closing 07/10/2025
Contact officer Mary Anne Bernabe-Laurel on or maryanne.bernabe-
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
The Licensing and Transport Subsidy Scheme Officer is responsible for the day-to-day administration of the Northern Territory
Transport Subsidy Scheme (NTTSS), Lift Incentive Scheme (LIS) and online rideshare and commercial vehicle license renewal system
throughout the Northern Territory in accordance with the Department policies and procedures.
Key duties and responsibilities
1. Apply NTTSS and LIS policy to ensure integrity of the Schemes, including the administration of the NTTSS electronic smartcard
system.
2. Ensure integrity of the work unit's online application and payment system relating to commercial passenger vehicle licensing.
3. Investigate and calculate a person's eligibility to receive a subsidy under the Scheme, and audit transactions to identify potential
misuse.
4. Provide a front-line service to the public and Scheme members on information relating to the Scheme and licensing, including
providing a timely response to enquiries and complaints, in addition to providing general information on work unit functions.
5. Maintain records and systems relevant to the Scheme, including applications, membership, payments, invoicing, and member
balances as well as monitoring industry and member compliance with Scheme rules.
6. Provide written advice to the public and Scheme members on outcomes relating to applications, enquiries, complaints, and
reviews, as well as liaising with medical professions on member eligibility.
Selection criteria
Essential
1. Proven ability to communicate effectively, both verbally and in writing, with service providers, agency staff and members of
the public of varied cultural backgrounds and physical and/or intellectual disabilities within a regulatory environment.
2. Proven ability to sensitively manage confidential information and the ability to work collaboratively within a team environment.
3. Provide high level customer service with general administrative experience, the ability to undertake research tasks, compile
clear concise reports and demonstrated proficiency with using computer business software applications such as Microsoft
Excel, Word, and Outlook.
- Relevant personal attributes including the ability to operate independently in a regulatory environment, display problem solving
and negotiation skills, make timely decisions to achieve appropriate work outcomes and demonstrate patience, objectivity, and
fairness.
- Proven ability to examine, manage and manipulate raw data to produce accurate reports, including experience in managing
financial processes.
- Understanding of Work Health and Safety matters as they apply to a workplace or the ability to acquire knowledge within a
short time.
Desirable
1. Sound understanding of the commercial passenger vehicle industry in a regulatory context, including knowledge of the
Commercial Passenger (Road) Transport Act 1991 and related legislation.
2. Proficiency in the use of Northern Territory Government records management systems including TRM, EIMS and MOVERS.
