Customer Service Manager

3 days ago

Carrara QLD, Australia River Gardens Caravan Park Full time $60,000 - $80,000 per year

Job Title: Customer Service Manager

Location: River Gardens Caravan Park, Carrara – Gold Coast, QLD

Company: Yawarra Pty Ltd.

Employment Type: Full-Time (38 hours/week, Monday–Friday, no weekend work)

Salary: $75,000 – $80,000 per annum

River Gardens Caravan Park is seeking an experienced and motivated Customer Service Manager to lead our guest services team. This full-time role is ideal for someone passionate about hospitality, customer satisfaction, and team leadership.

Key Responsibilities:

  • Manage day-to-day front office operations, including guest check-in/out, bookings, and complaints.
  • Maintain accurate records using RMS (property management system).
  • Perform invoicing and accounts tasks using Xero.
  • Communicate effectively with internal teams (housekeeping, maintenance, accounts).
  • Develop and implement customer service standards, policies, and after-sales strategies.
  • Mentor and guide staff to ensure high-quality guest experiences.
  • Handle multilingual communication; fluency in Spanish or French is required.

What We're Looking For:

  • 3+ years' experience in a similar customer service or hospitality management role (preferred).
  • Bachelor's Degree in Business – Customer Service (preferred).
  • Strong communication, leadership, and multitasking skills.
  • High computer literacy (RMS, Xero, Microsoft Office is required).
  • Fluent in English + Spanish or French.
  • Valid driver's license and reliability are essential.

Why Join Us?

  • Competitive salary: $75,000–$80,000
  • No weekend work – great work/life balance
  • Friendly, supportive team environment
  • Opportunity to shape and grow the customer experience at a beautiful riverside location

How to Apply:

If you're ready to lead with purpose and passion, send your resume and cover letter outlining your experience to:

Job Type: Full-time

Pay: $75,000.00 – $80,000.00 per year

Benefits:

  • Salary packaging

Experience:

  • Customer service: 3 years (Required)

Work Location: In person

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