Customer Service Manager
2 days ago
Job Title: Customer Service Manager
Location: River Gardens Caravan Park, Carrara – Gold Coast, QLD
Company: Yawarra Pty Ltd.
Employment Type: Full-Time (38 hours/week, Monday–Friday, no weekend work)
Salary: $75,000 – $80,000 per annum
River Gardens Caravan Park is seeking an experienced and motivated Customer Service Manager to lead our guest services team. This full-time role is ideal for someone passionate about hospitality, customer satisfaction, and team leadership.
Key Responsibilities:
- Manage day-to-day front office operations, including guest check-in/out, bookings, and complaints.
- Maintain accurate records using RMS (property management system).
- Perform invoicing and accounts tasks using Xero.
- Communicate effectively with internal teams (housekeeping, maintenance, accounts).
- Develop and implement customer service standards, policies, and after-sales strategies.
- Mentor and guide staff to ensure high-quality guest experiences.
- Handle multilingual communication; fluency in Spanish or French is required.
What We're Looking For:
- 3+ years' experience in a similar customer service or hospitality management role (preferred).
- Bachelor's Degree in Business – Customer Service (preferred).
- Strong communication, leadership, and multitasking skills.
- High computer literacy (RMS, Xero, Microsoft Office is required).
- Fluent in English + Spanish or French.
- Valid driver's license and reliability are essential.
Why Join Us?
- Competitive salary: $75,000–$80,000
- No weekend work – great work/life balance
- Friendly, supportive team environment
- Opportunity to shape and grow the customer experience at a beautiful riverside location
How to Apply:
If you're ready to lead with purpose and passion, send your resume and cover letter outlining your experience to:
Job Type: Full-time
Pay: $75,000.00 – $80,000.00 per year
Benefits:
- Salary packaging
Experience:
- Customer service: 3 years (Required)
Work Location: In person
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