Customer Service

1 day ago

Rocklea QLD, Australia Vision Freight Systems Full time $60,000 - $70,000 per year

Customer Service Representative – Freight & Logistics

Vision Freight Systems | Rocklea, QLD

Full-time | Road Transport & Distribution

About Vision Freight Systems

Vision Freight Systems is a leading Queensland-based transport company specialising in regional and interstate road freight. With depots across Rocklea, Rockhampton, Mackay, Townsville, Cairns and Proserpine, we deliver safe, reliable, and efficient freight services for customers across multiple industries.

We are a family-owned business built on integrity, teamwork, and a commitment to exceptional customer service.

About the Role

We are seeking a professional and motivated Customer Service Representative to join our Rocklea (Brisbane) operations team.

You will be responsible for managing customer enquiries, bookings, and tracking updates while ensuring each interaction reflects Vision Freight's focus on accuracy, communication, and customer satisfaction.

Key Responsibilities

  • Manage inbound calls and emails from customers in a courteous, efficient manner.
  • Provide accurate freight quotes, bookings, and delivery updates.
  • Liaise with depot, operations, and driving teams to ensure on-time service.
  • Investigate delivery issues and assist with PODs and claims where required.
  • Maintain data integrity within TransVirtual and internal systems.
  • Assist with general administration and daily operations support.

Skills & Experience

  • Previous experience in transport, logistics, or customer service preferred.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and ability to prioritise under pressure.
  • Confident with Microsoft Office and freight software (TransVirtual experience advantageous).
  • A proactive team player with a positive, professional attitude.

Why Join Vision Freight Systems?

Supportive and collaborative team culture.

Ongoing training and opportunity for career growth.

Competitive remuneration.

Work with a company that values safety, service, and professionalism.

Be part of a growing Queensland success story.

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Work Location: In person

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