Contact Consultant

About Brighter Super:

At Brighter Super it's all about the personal connections, guiding our members to retire confidently  – we live by the philosophy that our members come first in everything we do. Since 1965, we have been a trusted and reliable provider of investment, advice and insurance services. We're a 100% member-owned, Queensland-based, open superannuation fund, built on the foundation of three funds (LGIASuper, Energy Super and Suncorp Super) where we manage more than $34 billion in retirement savings for over 280,000 members. Our members come from our foundation industries of government, finance, electrical and energy sectors, alongside the wider community.

Our Brighter Super team is essential to our success, embodying our core values of Aspiring for our members, Unlock innovation, Performance with purpose, and Winning together. We value every Brighter team member – Brighter people, Brighter futures, Brighter together.  This commitment ensures a positive and collaborative work environment where each individual can thrive. Together, we are building a brighter future.  

About your new Role: 

Due to growth we are looking for additional people for our Contact Centre.  You will be the face (and the voice) of Brighter Super as the first point of contact for our valued Members, employers, and the public. Your day-to-day is an exciting mix of the following:

• Providing professional and courteous service to members and stakeholders
• Managing inbound and outbound calls, written inquiries, and Member walk-ins.
• Identifying acquisition and retention opportunities, referring them to the appropriate channels.
• Participating in continuous improvement projects and peer-to-peer knowledge transfer.
• Promoting member understanding of the financial services offered by Brighter Super.

About You: 

If we asked your friends to describe you, they'd highlight your strong sense of initiative, unwavering drive, and self-motivation. They would speak highly of your excellent work ethic and your commitment to going above and beyond. You're proud of your ability to deliver outstanding customer service, and genuinely enjoy solving problems. Challenges don't intimidate you; in fact, you thrive when presented with opportunities to think critically and find effective solutions. You will also have:

• Previous experience in superannuation, insurance or finance is highly regarded.
• RG 146 (Superannuation) qualification or willingness to undertake study and obtain the qualification during your first 6-month period. (Training is fully funded)
• Skilled in providing high-quality customer support both verbally and written.
• Strong research and problem-solving skills.
• Proficient in Microsoft Office.
• Possess a strong commitment to excellence and accountability

Why choose Brighter Super:

We pride ourselves on being a great place to work, with a work environment that'll support your growth, and where you matter  Here are some things that you will be able to enjoy; 

• A highly energised, growing team who are on an exciting journey and committed to putting our Members Best Financial Interests first.
• An environment where your ideas, suggestions, and work are valued and can make a huge difference.
• A commercial organisation with a purpose – to enhance the retirement outcomes for our members (profit for members).
• Fortnightly pay, including payroll options such as purchased leave and salary sacrifice.
• A 50% hybrid working arrangement post-training and flexible ways of working.
• Development and career growth opportunities, including on-the-job training.
• Reward and recognition program through Perkbox.
• Holistic benefits and well-being offered through Assure.
• Tenure recognition and rewards at key tenure milestones.
• End-of-year Celebration.
• Fully equipped kitchen including fresh fruit and espresso barista coffee machine (or hot chocolate if that's your go to).
• And more

If you know that you are a "Bright Person" and are seeking a "Brighter Future", please apply now