
Medical Administration Officer
5 hours ago
Join Our Team Supporting Veterans
Are you an experienced and compassionate Medical Administrator looking for a role where you can truly make an impact? Do you thrive in a fast-paced environment and love being part of a supportive, purpose-driven team? If so, we'd love to hear from you
ABOUT US:
Australian Veteran Health Services (AVHS) is a unique, multi-disciplinary medical service supporting former and current Defence personnel as they transition to civilian life. Established by Veterans for Veterans, we work collaboratively with established medical and ex-service organisations to provide DVA claims support, Permanent Impairment Assessments, Veteran Review Board (VRB) reports, and ADF Transition Medicals.
ABOUT THE OPPORTUNITY:
Supporting our team of psychologists, psychiatrists and social workers you will be responsible for diary management, relationship management and providing warm support to veterans. You will play a vital role in ensuring a smooth and professional experience for our veterans and their families buy providing accurate information and maintaining documentation.
ABOUT YOU:
You are highly experienced with a background in medical administration and are passionate about what you do. With strong interpersonal and communication skills, you build trusting relationships and can navigate multiple stakeholders with confidence.
Key Responsibilities
- Managing client and clinician needs, including answering calls, emails and scheduling appointments.
- Handling veteran inquiries with care, professionalism and confidentiality
- Processing documentation including, Medicare and DVA claims
- Ensuring compliance with healthcare regulations
- Maintaining accurate records and supporting the clinical team
Selection Criteria
- Minimum 3 years' experience in a busy medical practice
- Ability to build rapport and support patient/clinician relationship
- Proficiency in Best Practice or other medical booking software
- Strong customer service and communication skills
- Ability to work independently and within a collaborative team
Desirable:
- Experience working with psychologists, psychiatrists and social workers
- Experience working with Australian veterans or veteran-focused services
- Knowledge of the DVA claims process
WHY JOIN US
Meaningful work–Make an important impact in the lives of veterans
Supportive & inclusive culture –Work in a close-knit team that truly cares.
You do You Day –Free paid day off just to prioritise you
Employee Assistance Program – because your well-being matters.
Join Us & Make an Impact
If you're looking for a meaningful career where you can support Australia's veterans, apply now by submitting your resume and cover letter outlining your suitability
We appreciate all applications; however, only shortlisted candidates will be contacted.
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