Resolution and Performance Reporting Analyst

1 hour ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time $80,000 - $120,000 per year

Take hold of a monster opportunity and join our Product and Services team as a Resolution and Performance Reporting Analyst.  If you're a good fit for this role and live in Brisbane, we'd love you to apply.

Why join us?

  • You'll get 14% super as standard, to help your future come alive.
  • Unleash your potential and build a career to be proud of through excellent training and development opportunities.
  • Balance your work between in-person days at our purpose-built hubs and working from home.
  • In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Resolution and Performance Reporting Analyst you'll help us turn data into insights, support our teams, and make sure our members get the best service. If you love solving problems and working with great people, this could be your next move

Day to day, you'll:

  • Dive into complaint data to spot trends and find solutions.
  • Create clear, accurate reports for leaders and committees.
  • Work closely with teams across the business.
  • Help improve how we collect and manage data.
  • Stay up to date with industry changes and keep us compliant.

This role is a permanent opportunity.

 Location: Brisbane

About you

We want someone who's curious, collaborative, and ready to make a difference. You're the kind of person who asks "why" and "how" and isn't afraid to challenge the status quo. You enjoy connecting with others, sharing ideas, and learning from different perspectives. You care about doing things right and making things better for our members and our team. If you're looking for a role where your voice matters and your work has real impact, we'd love to hear from you.

  • You're great at analysing data and solving problems.
  • You're confident with Excel or other database tools.
  • You communicate clearly, both in writing and in person.
  • You're professional, positive, and a team player.
  • You're quick to learn about superannuation and keen to grow your knowledge.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB 3 December 2025.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

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