Claims Officer

About Us

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland and the ACT.

About the Role

Following our recent success in securing the Inclusive Employment Australia (IEA) tender, MTC has exciting opportunities for motivated and proactive Claims Officers to join our Employment Services team in Sydney. Our Employment Services division is committed to creating meaningful opportunities that empower individuals to achieve sustainable employment and contribute positively to their communities.

Reporting to the Business Performance Manager, the Claims Officer is responsible for accurately lodging claims, wage subsidies and bottom-line transactions in accordance with departmental and MTC systems. The role involves ensuring all documentation meet compliance standards, collaborating with the team to support timely submissions and offering guidance on evidence requirements and contractual obligations. The key responsibilities of this role include:

• Delivering high-quality post-placement support to Practitioners that will foster strong relationships with participants and employers.
• Collecting and collating the required documentary evidence to support and validate an outcome claim.
• Identifying and monitoring claims compliance issues and trends and escalate findings to Business Performance Manager.
• Maintaining up-to-date knowledge of contractual and legislative requirements, with a strong understanding of IEA outcome and documentary evidence guidelines.
• Conducting thorough compliance checks on all claims, reimbursements and wage subsidy payments before approval and processing.
• Coordinating with finance team for urgent payments and remittance requests.
• Ensuring placement compliance when placement is anchored.

About You

To be successful in this role you will have:

• Proven experience working within Employment Service contracts, with specialised expertise in claims and outcomes.
• Strong written and verbal communication skills.
• Excellent administrative, technological and reporting capabilities.
• Effective time management skills and the ability to multitask and meet deadlines.
• Skills in operating a contractually compliant framework.
• Advanced digital literacy across platforms and systems.
• High level of integrity, consistently upholding ethical standards and values.
• Strong cultural competence and the ability to work effectively with diverse communities.

Why Choose Us

For us, it's more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you'll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options
• Access to retail and lifestyle discounts and benefits
• ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
• Career growth and development opportunities including comprehensive on the job training
• Recognition and Reward scheme including regular peer nominated Awards
• Employee Assistance Program with access to free confidential counselling
• Free flu vaccinations and other health and wellbeing initiatives
• Flexible working arrangements
• Paid Parental leave

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to 

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you).

As this role requires access to Department of Social Services systems, you will be required to set up a myID account.