Porting Team Manager

Symbio is a software company changing the way the world communicates.

Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.

Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider. Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

We are looking Porting Team Manager to join our Sydney team. Reporting to Operations Project and Network Expansion Team Manager, the Porting Team Manager is responsible for developing a framework for the effective management of the LNP porting processes for Symbio in conjunction with the General Manager, Operations - CPaaS, other operational managers, and stakeholders across other BUs to drive high performance and meet the expectations of our customers.

This role will lead the global Porting team and develop them into an industry leading support and assistance centre for our high value customers.

You will develop centres of excellence in porting so that Symbio stands ready to add value to our customer relationships in all interactions that we have with them.

What you'll do as a Porting Team Manager:

• Enhance customer experience by ensuring efficient, transparent, and reliable porting processes.
• Reduce escalations and operational inefficiencies through consistent frameworks and process improvements.
• Strengthen relationships with high-value customers by adding measurable value at every interaction.
• Position Symbio as a market leader in porting, creating a competitive advantage and supporting long-term growth.

What you'll need to succeed:

• Tertiary education in a related field
• Minimum 3+ years of Telecommunications and/or IT Operational management experience
• 3+ years' experience with the porting process defined in the LNP code and understanding of Domestic and International local number porting, this includes Acronyms, Definitions, LNP file transfer process and timeframes
• Enhanced Product and industry knowledge
• Understanding of the development and delivery of post implementation controls
• Experience in presentation and running workshops
• An understanding of workforce management practices
• An understanding of ITIL framework
• An understanding of Call Centre and Operational team performance metrics including Customer Experience measures will be an added advantage

What's it like to work here?

As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both.

You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.

Plus, you'll enjoy a range of benefits including share options, generous parental leave, regular social events, social clubs and a comfortable, fun and diverse working environment.

If this sounds like the next great step in your career, we'd love to hear from you.

Apply Now

Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.  No recruiters please.

Life at Symbio

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career

Our employee's happiness, health and wellbeing is important at Symbio.  We provide all employees with flexible working options to ensure that work doesn't compromise life outside Symbio and also supports their wellbeing.  We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications