Customer Success Manager

5 days ago

Geelong, Victoria, Australia Forms Express Full time $90,000 - $120,000 per year

Description
Are you looking to take your Customer Success Management skills to the next level?
Forms Express, part of Valsoft Corporation revolutionises the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing in
Australia and New Zealand
. Join us in 2025 as we do more with eNotices, Flexipay and AI

Why You'll Love This Role
Reporting to the COO, the Customer Success Manager is a hands-on role that allows for collaboration with many teams including Data, Development, and Production to deliver results. You will have the opportunity to lead a small, capable team to drive customer success initiatives. Be the key contact for council and utility, in a stable and growing industry.

Key Responsibilities

  • Be the first point of contact for client queries, support, and escalations.
  • Manage job submissions for rates, water notices, and other customer jobs.
  • Conduct post-run reviews and proactive customer calls.
  • Plan and schedule jobs, coordinating with data, development, and production teams.
  • Monitor stock orders and levels for customers.
  • Prepare and issue customer invoices and maintain accurate job records.
  • Generate operational reports and recommend process improvements.
  • Lead and mentor a small team, ensuring KPIs and service levels are met.

Qualifications & Skills

  • 3+ year's experience in a customer success, client services, or operations coordination role.
  • Strong administrative and organizational skills, with high attention to detail.
  • Experience with job scheduling, invoicing, and reporting.
  • Proven ability to manage customer relationships and handle escalations professionally.
  • Team leadership experience (small team or supervisory role).
  • Ability to work cross-functionally with data, development, and production teams.
  • Strong problem-solving skills with a customer-first mindset.
  • Proficiency in Microsoft Office, CRM systems, and ERP or job management tools.

Why Forms Express?
Industry Leadership - work with a pioneering company in payment and AI solutions for local government, as well as secure print, mail, and digital services.

Growth Opportunities - develop your professional skillset and advance within a supportive environment.

Collaborative Culture - join a tight-knit, energetic team that values innovation and continuous improvement.

Competitive Compensation - enjoy a fair salary, benefits that reflect your contributions and free parking.

Join Forms Express. Apply to register your interest. Please note only shortlisted candidates with working rights will be contacted.

  • Customer Service Officer

    19 hours ago

    Geelong, Victoria, Australia Hays Full time $50,000 - $70,000 per year

    Join a collaborative and supportive team in a dynamic, Australian-made global business Are you a confident and energetic customer service professional who thrives in a fast-paced environment? This is your opportunity to be the face of a well-established, family-owned company that values teamwork, honest communication, and celebrating success. Your new...

  • Customer Advisor

    2 weeks ago

    Geelong, Victoria, Australia Bendigo Bank Full time $60,000 - $80,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do...

  • Retail & Customer Service Manager - Geelong

    3 days ago

    North Geelong, Victoria, Australia Campion Education Full time

    Role Overview:Campion Education is the leading provider of educational resources and solutions to Australian primary and secondary schools. We're an Australian owned family business with a portfolio of businesses, a strong and stable leadership team and a supportive, positive culture. We have decades of experience in what we do and are a leading educational...

  • CX Voice of Customer Program Manager

    15 hours ago

    Geelong, Victoria, Australia Barwon Water Full time $90,000 - $120,000 per year

    Location: GeelongStatuses: Flexible; Full timeAbout The RoleExciting CX role with improvement focusFlexible working arrangementsCustomer-centric organisationDo you want to join a business where passion for people meets purpose. Does owning the data for customer experience resonate with you? If so, read on…As the CX Voice of Customer Program Manager, you...

  • Customer Sales

    3 days ago

    Geelong, Victoria, Australia Repco Australia - A Division of GPC Asia Pacific Full time

    Customer Sales & Service / Retail Assistant About the role: A valid Drivers Licence is required Multiple positions available At Repco we want to ensure that each customer has a great shopping experience in person, over the phone, and online. As a Retail Assistant (Customer Sales & Service) your key focus includes:Always have a safety focus to ensure...

  • Customer Relationship Coordinator

    1 week ago

    Geelong, Victoria, Australia Simonds Homes Full time $60,000 - $80,000 per year

    WHY TEAM SIMONDS?The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home...

  • customer sales

    6 days ago

    Geelong, Victoria, Australia Anco Seed and Turf Pty Ltd Full time $45,000 - $60,000 per year

    Victoria's premier Instant Turf supplier wants youAnco Instant Turf has been turfing since 1977, with farms located in Lang Lang, Torquay, and Swan Hill.Family-owned and operated, we grow, harvest, and deliver instant turf products daily to both residential properties and commercial projects across most areas of Victoria.We are requiring a...

  • Customer Advisor Leave

    2 weeks ago

    Geelong, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Customer Advisor Leave & Relief - Geelong WestJob number: 803462Primary position location: VIC- Geelong & South West regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :55 AESTFavouritePart-time position based in our Geelong West Branch, providing support to Geelong City Centre, North Geelong,...

  • Customer Service representative

    20 hours ago

    Geelong, Victoria, Australia Opteon Full time $60,000 - $90,000 per year

    The RoleReporting to a Team Leader, the Customer Service Representative (CSR) is responsible for engaging with customers, banks, valuers and other key stakeholders to progress a valuation request through to completion. The CSR works in a Contact Centre environment and is primarily responsible for engaging with customers to book in valuation appointments,...

  • Branch Manager

    3 days ago

    Geelong, Victoria, Australia Jaybro Full time $120,000 - $260,000 per year

    Are you a strategic leader with strong commercial acumen and a passion for driving results? Jaybro Group is looking for a Business Manager to lead our team, grow the business, and deliver exceptional customer value at our new Geelong BranchAs Business Manager, you'll take full ownership of operations at the new Geelong branch – leading sales, operations,...