Customer Success Manager

6 days ago


Geelong, Victoria, Australia Forms Express Full time $90,000 - $120,000 per year

Description
Are you looking to take your Customer Success Management skills to the next level?
Forms Express, part of Valsoft Corporation revolutionises the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing in
Australia and New Zealand
. Join us in 2025 as we do more with eNotices, Flexipay and AI

Why You'll Love This Role
Reporting to the COO, the Customer Success Manager is a hands-on role that allows for collaboration with many teams including Data, Development, and Production to deliver results. You will have the opportunity to lead a small, capable team to drive customer success initiatives. Be the key contact for council and utility, in a stable and growing industry.

Key Responsibilities

  • Be the first point of contact for client queries, support, and escalations.
  • Manage job submissions for rates, water notices, and other customer jobs.
  • Conduct post-run reviews and proactive customer calls.
  • Plan and schedule jobs, coordinating with data, development, and production teams.
  • Monitor stock orders and levels for customers.
  • Prepare and issue customer invoices and maintain accurate job records.
  • Generate operational reports and recommend process improvements.
  • Lead and mentor a small team, ensuring KPIs and service levels are met.

Qualifications & Skills

  • 3+ year's experience in a customer success, client services, or operations coordination role.
  • Strong administrative and organizational skills, with high attention to detail.
  • Experience with job scheduling, invoicing, and reporting.
  • Proven ability to manage customer relationships and handle escalations professionally.
  • Team leadership experience (small team or supervisory role).
  • Ability to work cross-functionally with data, development, and production teams.
  • Strong problem-solving skills with a customer-first mindset.
  • Proficiency in Microsoft Office, CRM systems, and ERP or job management tools.

Why Forms Express?
Industry Leadership - work with a pioneering company in payment and AI solutions for local government, as well as secure print, mail, and digital services.

Growth Opportunities - develop your professional skillset and advance within a supportive environment.

Collaborative Culture - join a tight-knit, energetic team that values innovation and continuous improvement.

Competitive Compensation - enjoy a fair salary, benefits that reflect your contributions and free parking.

Join Forms Express. Apply to register your interest. Please note only shortlisted candidates with working rights will be contacted.



  • Geelong, Victoria, Australia Forms Express Full time

    1 day ago Be among the first 25 applicants Overview Are you looking to take your Customer Success Management skills to the next level? Forms Express, part of Valsoft Corporation revolutionises the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing in...


  • Geelong, Victoria, Australia Forms Express Full time

    1 day ago Be among the first 25 applicantsOverviewAre you looking to take your Customer Success Management skills to the next level? Forms Express, part of Valsoft Corporation revolutionises the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing in Australia and...


  • Geelong, Victoria, Australia City of Greater Geelong Full time $167,000 per year

    About the roleIn this role, you will lead a Customer Service team at a time of exciting transformation for the City. As Manager Customer Service, you will be responsible for delivering high-quality, customer-focused services that create value for the organisation and meaningful experiences for our community. You will provide strategic and operational...


  • Geelong, Victoria, Australia Ritchie Bros. Full time

    Overview Join to apply for the Customer Service Manager role at Ritchie Bros. Geelong, Victoria, Australia ResponsibilitiesTo maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels To create an environment which reflects the company philosophy of exceptional customer...


  • Geelong, Victoria, Australia Ritchie Bros. Full time

    OverviewJoin to apply for the Customer Service Manager role at Ritchie Bros.Geelong, Victoria, AustraliaResponsibilitiesTo maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levelsTo create an environment which reflects the company philosophy of exceptional customer service by...


  • Geelong, Victoria, Australia Hays Full time $50,000 - $70,000 per year

    Join a collaborative and supportive team in a dynamic, Australian-made global business Are you a confident and energetic customer service professional who thrives in a fast-paced environment? This is your opportunity to be the face of a well-established, family-owned company that values teamwork, honest communication, and celebrating success. Your new...


  • Geelong, Victoria, Australia ClearCompany Full time

    About the roleGeelong based our client is looking for an exceptional, self-driven Senior Associate level Lawyer with a minimum of 4 years PAE in business succession and estate planning to join the Commercial Law team, working closely with a Principal and Senior Associate to deliver high quality services to a diverse client base.BenefitsIn addition to a...


  • Geelong, Victoria, Australia ClearCompany Full time

    About the roleGeelong based our client is looking for an exceptional, self-driven Senior Associate level Lawyer with a minimum of 4 years PAE in business succession and estate planning to join the Commercial Law team, working closely with a Principal and Senior Associate to deliver high quality services to a diverse client base.BenefitsIn addition to a...


  • Geelong, Victoria, Australia Ausreo Full time

    Job DescriptionWe have an exciting opportunity for a Customer Services Officer to join our team in Geelong, reporting to the Trade Service Centre Manager.As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the...


  • Geelong, Victoria, Australia Ausreo Full time

    Job DescriptionWe have an exciting opportunity for a Customer Services Officer to join our team in Geelong, reporting to the Trade Service Centre Manager.As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the...