Service Supervisor

19 hours ago

Sydney Olympic Park, New South Wales, Australia Astrum Full time $120,000 - $180,000 per year

Mechanical Service Supervisor (Wet Fire) – Sydney

Are you a hands-on leader with proven experience in wet fire service delivery? We're seeking a Mechanical Service Supervisor to take ownership of a skilled team and oversee all aspects of wet fire system servicing across Sydney.

This role is ideal for someone who thrives in a fast-paced, technical environment, enjoys problem-solving on-site, and takes pride in leading a high-performing team to deliver safe, compliant, and efficient fire services.

Why this role is different

  • You'll lead a dedicated crew of 10 field technicians and subcontractors — not just manage jobs.
  • You'll be empowered to make decisions that directly improve workflows, safety, and client satisfaction.
  • You'll work hands-on with wet fire systems, taking pride in seeing your team deliver quality outcomes.

What you'll own

  • Day-to-day leadership of wet fire service delivery, including call-outs, repairs, and upgrades.
  • Compliance with Australian Standards for fire protection systems and WHS requirements.
  • Job scheduling and tracking using Uptick or similar field service software.
  • Technical support, coaching, and mentoring of your team.
  • Client liaison for service updates, escalations, and site inspections.

What we're looking for

  • Cert III (or higher) in Fire Protection (Wet Systems) or equivalent trade qualification.
  • Licensed sprinkler fitter or proven wet fire systems expertise.
  • 5+ years' experience in wet fire service work, with at least 2 years in a supervisory role.
  • Experience with Uptick or similar job management software.
  • Strong technical skills in sprinkler, hydrant, hose reel, and pump systems.
  • A proactive leader who can inspire, coordinate, and deliver under pressure.

What's in it for you

  • Lead a team of 10 technicians in a role that blends leadership, technical skill, and problem-solving.
  • Competitive salary package.
  • Opportunity to shape operational delivery and influence team culture.
  • Hands-on role in an essential safety service with scope for career growth.

If you're ready to take ownership of service operations and lead a talented team delivering critical wet fire solutions — we want to hear from you.

Apply now for a confidential discussion.

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