Field Service Supervisor

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the role 

WesTrac is seeking a Field Service Supervisor to join our team in Sydney 

Reporting to the Branch Manager, our Field Service Supervisor plays a pivotal role in leading a dedicated team of Field Service Plant Mechanics, with a specialised focus on CAT Marine & Industrial equipment. You will leverage your leadership experience to guide and support our team, ensuring high-quality service delivery that meets customer expectations and project timelines.

As the primary liaison between our customers and Field Service technicians, you will be responsible for the efficient coordination of all customer-related activities, including:

• Allocating labour resources to meet service demand
• Defining and managing scopes of work
• Scheduling jobs and overseeing execution
• Managing pricing and invoicing processes

This full-time, permanent role is based at our Casula branch, working 50 hours per week Monday to Friday. It offers a dynamic opportunity to lead a skilled team while driving operational excellence and customer satisfaction.

Key Responsibilities

• Maintaining and developing new customer contacts
• Scheduling and allocating work orders for the Field Service team
• Roster management, review and approval of timesheets
• Providing leadership to a small team of specialists focusing on marine and industrial applications
• Effectively planning labour to ensure productivity targets are achieved
• Promoting a continuous improvement approach to all areas of responsibility
• Provide technical support for the Field Service team
• Ensuring a safe work environment is maintained at all time
   

Skills & Experience 

• Trade certified mechanic/electrician with exposure to CAT Marine products desirable
• Strong people management, mentoring and leadership capabilities
• Demonstrated analytical, problem solving and negotiation skills 
• Highly organised with the ability to prioritise conflicting priorities and deadlines 
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Highly developed communication skills (interpersonal, written and verbal)
• Intermediate computer literacy skills (including Microsoft Office)
   

Why join WesTrac? 
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged, and Customer Focused Culture. As a WesTrac team member, you will receive:

• Job security and serious potential for career advancement
• Competitive remuneration
• Fitness Passport for the whole family
• Annual Remuneration and performance review
• Generous relocation assistance for eligible candidates 
• Income protection with 24/7 coverage
• 12 weeks paid parental leave (primary carer)
• Online Learning Library to support your continued development
• Refer a friend program – work alongside your mates and receive up to $3000
• Novated leasing options
• Purchased Leave program
• Opportunities for growth and development
• Employee Wellness Program
• Discounted private health insurance

Apply Now  
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on and reference job number #3806. Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.