System Analyst

Job Description
About the role
As a System Analyst, Product Originations, you will be a subject matter expert (SME) for lending (loan assessment and processing, origination, broker management) and document management software platforms, demonstrating an in depth understanding of configurations and customisations. You will work closely with your team to ensure that the platforms are optimised for the business.

This role is offered as a 12 months Fixed term contract with potential extensions or permanency.
Key Responsibilities

• You will help us to introduce a new lending origination platform for People First Bank.
• Understand the features for each platform and how it might help the business.
• Provide support to the business and Technology & Transformation colleagues in understanding their goals and proactively recommend new features and improvements to optimize and grow the use of the lending and document management platforms.
• Direct involvement in the configuration of the platform and supporting releases.
• Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.
• Contribute to and help drive technology plans to leverage value from cloud solutions and remove legacy technology.
• Work with lending project teams and service providers to ensure project objectives are met and delivered on time and within budget.
• Work closely with Product Originations team to ensure quality assurance is adhered to when managing solutions

About You
You will be successful in collaborating with your team and business representatives to bring out the best in the platforms. You will be intimately familiar with what the lending and document management platforms can do and support a robust release cadence to ensure that we adhere to the principle of evergreen technology. You will deliver business value by automating complex processes, ensuring the platforms are stable, reliable, and resilient whilst lowering operating costs.

Knowledge & Experience

• Thorough understanding on lending processes in a financial institution.
• Demonstrated experience administering software platforms and related applications.
• Demonstrated experience of delivering software through a project delivery framework.
• Demonstrated experience in the analysis and development of business and technical processes.
• Strong presentation, communication, and stakeholder engagement skills.
• Customer service mindset and behaviours when interacting with colleagues.
• Experience working closely with Technical Leads to supplement knowledge across the team.

Why You'll Love Working With Us
People First Bank – our new brand – says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A Bit About People First Bank
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Apply Online Now
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by
31st August 2025
.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.