Senior Systems Analyst

Company description:

Department of Communities and Justice

Job description:

Senior System Analyst - Salesforce

• Location Parramatta CBD
• Full time temporary opportunity until 30 June hours per week)
• Salary from $129,464 to $142,665 pa. + super and annual leave loading
• Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

Your role

The Aboriginal Housing Office (AHO) is seeking a Senior System Analyst to provide Salesforce and technical leadership within our Digital Projects Unit (DPU). This role is central to ensuring the effective operation, development and maintenance of our internal and external Salesforce platform, Ngamuru, which supports AHO property, tenancies, contracts and compliance and many other functions.

What you'll do

As Senior Systems Analyst, you will be responsible for delivering reliable system, data and technical services to support evidence based decision making across AHO. Working closely with our integration vendor and Ngamuru Service Desk team, you will ensure our Salesforce platform is efficient, user-friendly, compliant, and aligned with business needs. You will also be responsible for:

• Maintaining and optimising Salesforce environments, ensuring system availability and integrity.
• Managing upgrades, patches and new functionality, including testing and change control.
• Generating reports, data extracts and Tableau dashboards to support decision making.
• Supporting staff and clients through user guides, documentation and 1:1 assistance.
• Providing expert Salesforce advice and guidance on future system development.
• Identifying and managing system risks in line with organisational requirements.

What we're looking for

• Demonstrated experience as a Systems Analyst, with Salesforce experience.
• Proven ability to manage technical environments, troubleshoot issues and ensure operational reliability.
• Strong skills in reporting, data management and analysis
• Excellent communication skills with the ability to support both technical and non-technical users.
• Commitment to continuous improvement and staying across Salesforce best practice and developments.
• Proven experience working within the social housing sector, with a strong understanding of the unique challenges and priorities involved in delivering services to tenants and maintaining housing stock.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Wednesday 24th September at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Mark Hoogsteyns

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.