Systems Analyst

Sydney CBD

• Technical ability & experience in management of a GRC System like RSA Archer
• 4+ years' experience in Archer Administrator & management of Archer GRC.
• Permanent Role |Hybrid working | Baseline salary of $ 113,574 base.

About the Role

To support the Systems Administrator, with the configuration, deployment, and ongoing maintenance of the GRC platform. This role focuses on ensuring the system remains stable, adaptable, and fit-for-purpose by implementing workflow solutions, resolving technical issues, and coordinating structured release cycles across development, UAT, and production environments. The position also collaborates closely with icare Business Technology teams to align system enhancements with digital transformation goals, while supporting the Risk and Compliance teams with operational efficiency, reporting needs, and continuous improvement of risk systems.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare's Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It's an exciting time at icare where no two days are the same; as a Systems Analyst (Archer) you will:

• Perform system monitoring, performance tuning, troubleshooting and issue resolution to ensure stable operation across environments.
• Support the deployment of system changes and enhancements across Development, UAT, and production environments, working closely with delivery teams to ensure successful go-live.
• Configure and maintain Archer system components, including workflows, user access roles, data feeds, notifications, cross-reference fields, and dashboards.
• Provide technical support and configuration changes within the Archer platform to meet evolving business and compliance requirements.
• Conduct root cause analysis and proactively resolve complex system-related issues to minimise operational disruption.
• Maintain and execute Archer operational procedures to ensure system changes are properly documented, tested, and auditable.
• Collaborate with key stakeholders to gather requirements, translate them into Archer solutions, and deliver changes via structured release cycles.
• Coordinate and support system change process, including documentation, testing, deployment, and post-implementation review.
• Evaluate and implement system enhancements (including version upgrades, module integration, and UI updates) in alignment with digital transformation goals.
• Analyse system usage trends and data structures to improve performance, usability, and reporting.

Skills & Experience

• Archer Administrator expertise / 3-4+ years' experience in management of Archer GRC (including Archer Advanced Workflow) and other systems
• Pre-Employment Checks
• A computer degree of equivalent
• Technical ability and experience in management of a GRC System, preferably RSA Archer or like system
• Experience in performing system monitoring and analysis, performance tuning, troubleshooting, including proactive problem resolution and complex problem analysis as necessary, to maintain GRMC system performance to meet user demand.
• Experience as a risk oriented analytical, reporting and research role of governance, risk and compliance systems, with Archer Administrator skills.
• Able to deal with ambiguity and change.
• Well-developed ability to compile and subsequently provide insights based the analysis of data from a range of sources.
• Working knowledge of the financial services' regulatory framework and /or NSW Government Framework.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW's agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.