Duty Supervisor

2 weeks ago

Sunshine Coast, Australia Netanya Noosa Full time $60,000 - $80,000 per year

NETANYA Noosa - celebrating 30 years of  "The NETANYA Experience" to generations of guest across the world.

Join a fantastic team, in one of the most sought-after locations in Queensland. Netanya Noosa is located at the Paris end of Hastings Street. An Australian Owned Family company creating memories for generations.  Help us celebrate our 30th year

We are searching for an experienced and motivated Guest Service Agents and Team Leaders to engage with our guests from arrival to departure. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly. Netanya Noosa Resort operates 7 days a week.

This role requires working on a rotating roster, including night shifts (until 9pm) and weekends.

Candidates that are seeking a Full time or Part-time role are encouraged to apply and potential for Casual employment may be considered.

About the role

  • Provide information on local activities, events etc.
  • Join the team to guide the front office's day-to-day operations with expertise
  • Participate and assist the guest check in / out process looking ahead
  • Guest Experience with effective skills in people management from enquiries to concerns
  • Maintain exceptional standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
  • Team Leaders will assume responsibility for making informed decisions and resolving issues in accordance with procedures as a trusted representative of Management in their absence. Assist with training and development of the Front Office Team. Manage the communication of the streamlined operation with a friendly and committed team that strive for service excellence

The successful applicants will have:

  • Have at least 3 years previous front office / reception / reservations hands-on customer service experience.
  • Proficiency in using reservation and / or property management systems is a plus
  • Ability to multitask and thrive under pressure,
  • Excellent communication, both written and spoken

What We Offer

  • Absolute Beachfront to enjoy after your shift with lunchroom & change facilities
  • Uniform including shoes are provided
  • Friendly team based environment to get the job done
  • Annual Health Vaccinations (flu & whooping cough)
  • Internal Team Training – including cross department education
  • External Professional Training & Development
  • Social events during the year
  • Providore on Hastings & Hastings Street discount benefits

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 14 days of application. Permanent residents only may apply. Netanya conducts pre-employment checks throughout the recruitment process including police checks.

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