Experienced Customer Service, Admin and Marketing Assistant

Join Our Fast-Moving Electrical Team – Customer Service, Admin & Marketing

4–5 Days a Week | Mon–Fri | Flexible Hours | Erina, NSW

About First Choice Electrical

We're an award-winning electrical contractor on the Central Coast delivering high-end residential, commercial fit-outs, renewable energy, service & maintenance. We value reliability, professionalism and great communication, internally and with clients.

The Opportunity

We're hiring a full-time Coordinator to keep operations tight and customers happy. You'll be the first point of contact on the phones, own scheduling with our Ops Manager, support invoicing and accounts, and run light marketing/admin workflows. Ideal for someone from a trades business, property management, or a high-volume customer service environment.

Hours

Mon–Fri, 7:30am–3:30pm (flexible start/finish + no weekends). Based at our Erina office.

Customer & Scheduling

• Qualify and triage incoming calls; deliver exceptional service.
• Answer phones and route all calls.
• Confirm client booking times and coordinate service/maintenance with the Operations Manager.
• Manage client correspondence and keep jobs moving.

Work Orders, Invoicing & Compliance

• Manage and schedule reactive work orders.
• Create small quotes and invoices; take payments over the phone.
• Maintain accurate timesheets and locked schedules to support payroll and job tracking.
• Prepare compliance certifications and job documentation.

Procurement & Stock

• Stock management - Raising purchase orders and coordinating returned goods.
• Schedule and manage vehicle stocktakes; schedule vehicle servicing and maintenance.

Marketing & Reputation

• Oversee Google Reviews; send review requests and follow up to ensure service quality.
• Post weekly through social media platforms.
• Manage marketing workflows and daily automations through our CRM; coordinate simple SMS and email campaigns.

Team Ops & Continuous Improvement

• Attend weekly meetings; discuss KPIs and actions.
• Maintain/upgrade the Admin & Operations Manual when workflows change; ensure staff are informed and trained.
• Organise occasional social-club events; keep the office supplied and running smoothly.

• Experience: 3–5+ years in office/admin roles—ideally in a trades business, property management, or busy customer service environment.
• Systems: Exposure to job management software or CRM's (SimPro or similar) is advantageous.
• Scheduling & Coordination: Calm under pressure, confident booking and re-prioritising field teams.
• Communication: Polished phone manner; clear written comms; proactive follow-through.
• Detail & Ownership: High attention to detail; self-motivated; improves processes, not just follows them.
• Nice to Have: Basic electrical terminology, Google Workspace, Podium experience, and light social/media skills.
• Marketing: Experience with marketing, SEO, and Canva is advantageous.

• Work with a fun crew who operate at a high level in a well-organised, fast-moving office.
• Enjoy a positive atmosphere where the music is on, the team is focused, and everyone is driving results.
• Be part of a business that is actively growing, striving for perfection, and creating real opportunities for career progression.

Email your CV and a short cover letter to and text to introduce yourself.

Please include brief answers to these screening questions:

1. Summarise your experience in trades, property management, or a busy customer service environment (2–3 lines).
2. How confident are you with computers and learning new software? (Please give examples of tools or platforms you've used).
3. What job management tools have you used (e.g., Simpro, Fergus, Aroflo, ServiceM8)?
4. Do you have any experience with social media management or SMS/email campaigns? (Desirable but not essential).
5. What is your notice period and salary expectation?
6. Give an example of when you had to juggle bookings, suppliers, and a difficult/frustrated client—what did you do, and what was the outcome?

Equal Opportunity: We value diversity and welcome all qualified applicants.