Customer Service Officer

1 week ago

Gosford, New South Wales, Australia Bendigo Bank Full time
Overview

Customer Service Officer | Community Bank Kincumber | NSW. This is a permanent, full-time position located in Kincumber.

We've never been 'just a bank'. We're united in our belief that in banking, better can be bigger, and together we're making it happen. Your role puts you in the driver's seat of our service delivery, giving you the autonomy to help customers achieve their banking goals.

Whether you're assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.

Responsibilities
  • Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch
  • Keeping up with constant change and supporting customers with digital literacy and online banking needs as we continue to innovate
  • Being the face of the branch and customer service, handling transactions, cash, queries and paperwork while keeping risk considerations at the forefront
  • Embracing an attitude of lifelong learning with on-the-job training and external development opportunities
  • Building connections by supporting customers, giving back to the community and engaging in local activities
What you'll bring to the role
  • Experience in a customer service environment and ability to achieve targets
  • Strong attention to detail to ensure secure, accurate transactions with a risk mindset
  • Confidence to communicate with new and existing customers face to face and over the phone
  • Eagerness to understand and communicate what makes our bank different
  • Drive for collaboration and a team-oriented mindset
  • Experience in the banking and finance industry is a plus but not essential
Our Community Banking model

Community Banking operates on a shared revenue model based on profit-with-purpose. Profits are reinvested into local communities to fund initiatives such as infrastructure improvements, event sponsorships and scholarship programs. Joining a Community Bank branch means being part of a team focused on promoting local growth and nurturing meaningful relationships, with staff actively engaged in community events and supporting small businesses.

Why work with us?
  • Big impact that matters — your work directly benefits customers and communities
  • A team that values you and embraces diversity
  • Career opportunity and flexibility with supportive policies and a belief in your potential
Benefits
  • Health and wellbeing support, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for you and your immediate family
  • Opportunity to advance through our corporate university BEN U
Application notes

Please note: after submitting your application you will receive an email to complete a Pymetrics online gaming assessment. Check your junk folder if not received within 30 minutes.

We're committed to a diverse and inclusive workforce and will provide adjustments to the application or interview process if required. You can find more about our retail banking roles here: https://careers-ext.bendigoadelaide.com.au/branch-network

Screening and interviews may commence prior to the closing date, and we are committed to responding to all candidates regardless of outcome.


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