Express Network Manager/Specialist

Job Summary:

We are seeking a seasoned and results-driven Regional General Manager to lead and oversee our comprehensive express delivery operations within the [e.g., Southeast Asia] region. This pivotal role holds full Profit & Loss (P&L) responsibility and is charged with driving sustainable growth, operational excellence, and superior customer experience. The ideal candidate will be a strategic thinker with a deep understanding of the logistics landscape, possessing the leadership prowess to expand our market presence, optimize our network, and lead a high-performing regional team.

Key Responsibilities:

1. Strategic Leadership & Business Growth:

• Develop and execute the regional business strategy aligned with the company's global objectives, focusing on market penetration, revenue growth, and profitability.
• Conduct thorough market analysis to identify new business opportunities, emerging trends, and competitive threats.
• Lead the expansion of the company's service portfolio and geographic coverage within the region.
• Build and maintain strong, strategic relationships with key enterprise clients, strategic partners, and local authorities.

2. Operational Excellence & P&L Management:

• Hold full accountability for the regional P&L, including budget planning, forecasting, and cost control to achieve financial targets.
• Oversee end-to-end express operations, including pick-up, sorting, linehaul, customs clearance, and last-mile delivery, ensuring efficiency, speed, and reliability.
• Implement continuous improvement initiatives to optimize the regional network, reduce operational costs, and enhance service quality.
• Ensure strict adherence to global security, safety, and compliance standards, as well as local regulations.

3. Commercial & Market Development:

• Drive the regional sales and marketing strategy to acquire new customers and increase wallet share from existing accounts.
• Set competitive yet profitable pricing strategies for the region.
• Champion a customer-centric culture, ensuring the highest levels of customer satisfaction and retention.
• Represent the company at industry events, conferences, and media engagements to strengthen the brand's regional presence.

4. Team Leadership & Organizational Development:

• Lead, mentor, and develop a high-performing regional team, including sales, operations, finance, and HR functions.
• Foster a culture of collaboration, accountability, and excellence across all country operations within the region.
• Identify and nurture future leaders, implementing effective succession planning.

5. Performance Monitoring & Reporting:

• Establish key performance indicators (KPIs) for the region and monitor performance against targets rigorously.
• Provide regular, comprehensive reports to global headquarters on regional performance, market dynamics, and strategic initiatives.

Qualifications & Requirements:

• Education:
   Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. An MBA or equivalent advanced degree is highly preferred.
• Experience:
• Minimum of 10-15 years of progressive leadership experience in the logistics, express parcel, or supply chain industry, with at least 5-7 years in a senior regional or multi-country P&L leadership role.
• Proven track record of successfully growing a business unit in a competitive international market.
• Deep, hands-on knowledge of express logistics operations, including cross-border transportation, customs procedures, and last-mile delivery models.
• Skills:
• Strategic Vision & Business Acumen:
   Exceptional ability to develop and execute business strategies.
• Financial Literacy:
   Strong P&L management skills with a data-driven approach to decision-making.
• Leadership & Influence:
   Inspirational leader with the ability to manage large, diverse, and remote teams.
• Communication & Negotiation:
   Outstanding communication, presentation, and stakeholder management skills in English. Proficiency in a key regional language is a strong plus.
• Problem-Solving:
   Agile and resilient, capable of navigating complex challenges in a fast-paced environment.