Operations Manager

Reporting to the Store Manager, this role is responsible for driving end-to-end operational excellence by embedding streamlined and efficient processes both front and back of house, ensuring seamless stock flow, efficient operations and a positive customer experience.

Key Accountabilities

• Responsible for all back-of-house operations, ensuring a smooth and efficient support function for the store
• Lead the team to deliver store operational excellence through effective stock management and loss prevention activities
• Partner with retail management and visual merchandising to drive a culture of continuous improvement, seeking opportunities to enhance stockroom efficiency, refill processes, merchandise presentation and stock schedule recommendations
• Manage daily financial operations including end-of-day reconciliation, banking procedures and secure cash handling in accordance with company policy
• Provide training and development for the team on operational excellence, including key processes like the Magenta process, Connected Retail and stock availability
• Maintain a well-organised and efficient stockroom, adhering to established standards, managing deliveries, ensuring accurate inventory management and ensuring the safety and security of the stockroom
• Identify and raise opportunities to further operational efficiency via process improvements (eg. Management of inventory, ISF and C&C), utilising available technology and sharing best practice. Pilot and support new initiatives aimed at increasing productivity, reducing waste and improving back of house operations
• Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility.
    

Key Capabilities

• Demonstrated experience in a stockroom or warehouse management role, ideally within a retail environment
• Strong understanding of inventory management systems and processes
• Proven ability to manage and motivate a team to achieve operational goals
• Excellent organisational and time management skills
• Strong understanding of WHS procedures and practices
• Proficiency in using relevant software and tools for stock management and reporting.
   

Why work for us? 

• A competitive remuneration package, including incentives
• Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Witchery, Mimco and Politix products
• Excellent career progression involving regular training and on the job development
• A genuine, open and high performing culture
• Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships.
  
  

About Us

Country Road inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last.

Recognised as a leading responsible retailer, Country Road is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.

The brand is renowned for championing industry-leading initiatives and was the first Australian fashion retailer to partner with Oritain to scientifically verify fibre origin, the Green Building Council to target best practice store design and the Good Cashmere Standard by AbTF to support responsible cashmere production.  

Country Road is committed to embedding sustainability into its business by improving traceability through its supply chain, working with suppliers that uphold high environmental standards and maintaining responsible sourcing strategies for key raw materials.

From its products to its partnerships and stores, the brand looks to drive positive change so you can feel proud of every Country Road purchase you take home.