Commercial Operations Manager

2 days ago

Melbourne VIC, Australia Cognizant Technology Solutions Full time $120,000 - $180,000 per year

Role title: Commercial Operations ManagerDate Posted: 07th Oct 2025Salary: > 100,000Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.Role and ResponsibilitiesIn this role your responsibilities will include but not be limited to:Revenue and margin forecasting processes, including limited data entry/reportingMaintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvementsProvide key support to Sales Operations inputs, reporting and maintenanceBuild out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.Build out of AU/NZ level reporting and analysis and support for commercial teamsProgram management of operational improvement initiatives, notably margin improvementSupport for establishment of dashboarding initiativesContribution to requirements and testing of group system initiatives (eg. UPLF, SO process)End to end process review and improvementSupport for business where quantitative/analytical capability is requiredModelling of new business initiativesPlay a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etcAssist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJExperienceTo be successful in this role, you will haveProven experience as SM Operations or relevant roleUnderstanding of business functions such as HR, Finance, Delivery, etc.Demonstrable competency in Sales Operations, strategic planning and business developmentSound knowledge of data analysis and performance/operation metricsAptitude in decision-making and problem-solvingExperience of implementing and running large scale reportingSound knowledge of Workforce planning practices, metrics etcExperience in Project Management (planning, stakeholder management, governance, reporting)Skills in developing and maintaining BI and Reporting toolsExperience of performance reporting and incentive schemesExperience in professional services (IT, Consulting)

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