Dynamic 365 Consultant

1 week ago

Sydney, New South Wales, Australia CareCone Group Full time $80,000 - $120,000 per year

Role: Dynamic 365 Consultant

Location: Sydney

Job Description:

Key Responsibilities:

Solution Architecture & Development

·
Design and implement D365 Customer Service applications tailored for contact centre environments.

·
Integrate D365 with Microsoft Azure, Office 365, and other cloud services to enable predictive and omnichannel customer care.

Technical Leadership

·
Collaborate with senior business and technology stakeholders to define architecture and solve complex business challenges.

·
Lead agile development teams and mentor junior engineers in best practices and platform capabilities.

Customisation & Configuration

·
Customise D365 CE (Customer Engagement) modules to meet business-specific requirements.

·

Configure workflows, entities, dashboards, and business rules to support contact centre operations.

Client & Stakeholder Engagement

·

Work with internal users and external partners to gather requirements and deliver enterprise-grade CRM solutions.

·

Participate in solution envisioning, demos, and technical workshops.

Interested people can share their resume at or can reach me on

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