Dynamic 365 Consultant
1 week ago
Role: Dynamic 365 Consultant
Location: Sydney
Job Description:
Key Responsibilities:
Solution Architecture & Development
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Design and implement D365 Customer Service applications tailored for contact centre environments.
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Integrate D365 with Microsoft Azure, Office 365, and other cloud services to enable predictive and omnichannel customer care.
Technical Leadership
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Collaborate with senior business and technology stakeholders to define architecture and solve complex business challenges.
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Lead agile development teams and mentor junior engineers in best practices and platform capabilities.
Customisation & Configuration
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Customise D365 CE (Customer Engagement) modules to meet business-specific requirements.
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Configure workflows, entities, dashboards, and business rules to support contact centre operations.
Client & Stakeholder Engagement
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Work with internal users and external partners to gather requirements and deliver enterprise-grade CRM solutions.
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Participate in solution envisioning, demos, and technical workshops.
Interested people can share their resume at or can reach me on
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