NDIS Team Leader – SIL

3 days ago

Perth WA, Australia Pragma Home Care Full time

Position Summary:

The NDIS Team Leader – SIL & Community Access is responsible for supporting the day-to-day delivery of quality disability support services across supported living and community-based programs. Working under the guidance of the NDIS Coordinator, the Team Leader ensures participants receive consistent, person-centred support and that staff are effectively rostered, supervised, and supported in their roles.

Key Responsibilities:

Service Delivery & Support Coordination

  • Oversee the implementation of individual support plans across SIL and community access services.

  • Ensure participant routines, goals, and preferences are upheld in daily practice.

  • Escalate concerns or changes in participant needs to the NDIS Coordinator promptly.

Team Leadership & Supervision

  • Lead, mentor, and provide on-the-ground support to support workers across multiple service settings.

  • Conduct regular supervision, check-ins, and debriefs with team members.

Promote a culture of accountability, respect, and professional development.

Rostering & Shift Management

  • Create and maintain efficient rosters that align with participant funding and support ratios.

  • Ensure adequate shift coverage for planned and unplanned leave across all SIL and community access locations.

  • Monitor shift attendance and manage on-call or after-hours support needs where relevant.

Compliance & Reporting

  • Ensure services comply with the NDIS Practice Standards, participant service agreements, and internal policies.

  • Complete and review incident reports, medication documentation, and participant progress notes.

  • Support audit preparation and contribute to continuous improvement initiatives.

Communication & Collaboration

  • Act as the first point of contact for frontline staff regarding daily operational issues.

  • Liaise regularly with the NDIS Coordinator to report on service delivery outcomes and staffing matters.

  • Foster positive relationships with participants, families, guardians, and allied health providers.

Selection Criteria:

Essential:

  • Minimum 2 years' experience in disability services, with leadership or supervisory responsibilities.

  • Experience in SIL or community access programs under the NDIS.

  • Strong rostering and scheduling capabilities (ShiftCare, Skedulo, etc.).

  • Well-developed understanding of person-centred active support and NDIS compliance.

  • Excellent written, verbal, and interpersonal communication skills.

Desirable:

  • Certificate IV or higher in Disability, Community Services, or related field.

  • Current NDIS Worker Screening Check, Working with Children Check, First Aid & CPR.

  • Driver's licence and access to a reliable vehicle.

Company Overview

Please visit our company website for more information

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