Team Leader

**Team Leader - Mental Health**

As a Team Leader at Avenues Australia, you will support the growth of our client base in Perth, support a team of Recovery Coaches and contribute to the development of Mental Health Practice. You will support the operational delivery of quality NDIS Recovery Coaching. The Psychosocial Recovery Coach practice at Avenues Australia assists Participants with Psychosocial disability to build capacity and resilience through strong and respectful relationships to live a full and contributing life. This support is designed to be able to maintain engagement through periods of increased support needs due to the episodic nature of the mental illness. Recovery coaches work collaboratively with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports.

**Responsibilities**

The Team Leader will also be responsible for monitoring, mentoring and supervising a team of Recovery Coaches to achieve the organisation’s objectives and improve the achievement of KPIs.

**Business Development**
- Researching and building relationships with referral sources such as other service providers, community mental health services and Local Area Coordinators.
- Pursuing leads and converting them into clients.
- Building the brand name of Avenues Australia through good and fruitful relationships and professionalism.

**Psychosocial Recovery Coaching**

Manage a client load as well a small team to:

- support clients and carers to understand their NDIS plan, goals and objectives.
- support clients to develop, implement, monitor and adjust a personal recovery plan.
- support clients to build recovery-enabling relationships based on hope.
- coordinate the supports in an individuals’ NDIS plan by:
1) researching, coordinating and managing complex and intersecting supports to suit individual needs across multiple providers while ensuring client choice and control; and

2) working with mainstream service providers including negotiating services and prices to ensure maximum value for money is achieved and service obligations are met.
- coach to build on strengths, knowledge, skills, resilience, and decision-making with the aim of greater choice, control and independence in managing their personal choices.
- arrange any assessments needed to determine the nature of funding and support required.
- decide the budget for each support type and advise any relevant plan manager of the breakdown of funds.
- assist clients to prepare for plan reviews by helping them assess whether they achieved their goals and got value for money for their plan identify solutions to problems experienced in implementing the plan, and to consider new goals.
- assists clients to communicate with the NDIA when required to support their plan requirements.
- resolves any crisis by linking participants with mental health, health and other services particularly when they are unwell.

**Operational**
- Demonstrated capacity to work efficiently and to complete administrative and management tasks under pressure.
- Managing the day-to-day activities of the team.
- Conduct weekly staff check-ins, fortnightly team huddle meetings and supervision meetings.
- Monitor the implementation of the service delivery tasks to ensure quality outcomes.
- Ensure client documents and records for your team members are being updated and stored accurately on CRM and cloud storage systems.
- Oversee the quality of Recovery Plans and NDIS Reports.
- Oversee the development of client risk assessments and monitor recovery plans in accordance to risk profiles.
- Provide regular input for service delivery improvements to team and leadership.
- Identify challenges to achieving team KPIs such as billable hours and quality services as well as strategies to overcome them.
- Identifying and escalating disciplinary measures to Line Manager.
- Willingness to understand the NDIS Pricing Arrangements and Price Limits Guide in detail, as well as NDIS Operational Guidelines.
- Promote Avenues Australia as a premier NDIS Psychosocial Recovery Coach provider to participants and other external stakeholders.

**Underpinning Knowledge**
- Strong knowledge of the NDIS service system.
- Strong understanding of concepts such as choice and control, dignity of risk and safeguarding.
- Knowledge of mental health diagnoses and symptoms, treatments, medications, interventions, regional mental health and allied health providers.
- Sound understanding of the causes of stigma and barriers faced by those with mental ill-health.
- Understands the episodic nature of mental illness and collaborates with relevant services to plan and maintain engagement through periods of increased support needs.
- Working knowledge of the service support providers including mainstream, community-based, and specialist.
- Sound knowledge and understanding of dual diagnoses, including alcohol and other drugs, ABI, physical and intellectual disability.

**Qualifications**
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