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Senior Medical Receptionist

2 weeks ago

Mount Eliza, Victoria, Australia VILLAGE CLINIC Full time $3,100 - $45,456 per year

Reception

  • Open/close clinic.
  • Greet patients and other callers at the practice in a courteous and efficient manner.
  • Answer the telephone promptly and courteously.
  • Schedule appointments for patients.
  • Issue patient invoices/receipts and bulk bill as required.
  • Enter and update patient registration details.
  • Manage calls from patients wanting test results by referring them to the practice nurse on duty.
  • To exercise confidentiality with regards to patient care and all aspects of the practice.
  • Maintain reception area in a tidy and welcoming manner.
  • Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
  • Handling of cash, EFTPOS and other payments.

Administration

  • Prepare and record outgoing mail and post daily.
  • Open and distribute incoming mail.
  • Scan and/or file patient correspondence, results daily, or as required.
  • Ensure computer back-up hard drive is changed daily in case Manager not available to change.
  • Any other administrative duties as directed by the Manager or Principal Doctor.
  • Book and organise staff and/or doctors meetings as directed by the Manager.
  • Batching and HIC online claiming if required.

Other Duties

  • To actively participate in general staff meetings.
  • To attend training sessions in-house and external courses when required.
  • General housekeeping such as tidying and cleaning of waiting room when necessary.
  • Undertake other duties as required from time to time as directed by the manager, nurses and doctors.
  • Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
  • Sterilise and process instruments along with weekly and monthly cleaning of autoclave.

Expected behaviours and personal attributes

  • Demonstrate patient-focused approach in service provision with genuine empathy and interest in their needs.
  • Desired experience as a medical receptionist
  • Ability to work Weekends, school holidays and Evenings.
  • Excellent interpersonal and communication skills.
  • Always be well-presented, friendly, courteous and obliging.
  • Represent the practice in a confident and positive manner at all times.
  • Undertake all duties in a diligent manner, with honesty and integrity.
  • Maintain absolute confidentiality regarding patient and practice information.
  • Have a vigilant attitude to accuracy, being prepared to double check as necessary.
  • Work cooperatively and independently.
  • Demonstrate ability to prioritise and organise.
  • Demonstrate commitment to ongoing professional development.
  • Participate in the practice risk management and quality improvement processes

Job Type: Casual

Pay: $31.00 – $45.56 per hour

Schedule:

  • Afternoon shift
  • Evening shift
  • Shift work

Experience:

  • Medical admin: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

Application Deadline: 29/06/2025