Payroll Support Consultant

3 days ago

Sydney, New South Wales, Australia Rockfast International Full time $70,000 - $90,000 per year

The Opportunity

This is a great opportunity for a motivated individual with experience in payroll software, especially Sage/Micropay/Meridian, Chris21 or similar. You will provide clients with advice and administrative support where needed. The role will encompass a wide range of tasks including but not limited to providing clients with product application advice.

  • Easy parking & Public Transport
  • Full-time Position
  • Cafe on site and the office overlooks bush and park.
  • Location: Lane Cove West – NSW

About Rockfast International Pty Ltd,

Rockfast International Pty Ltd was founded in 1997 and is headquartered in Lane Cove NSW. In conjunction with Single Touch Pty Ltd, we provide a range of payroll, human resources and tax solutions to over 20,000 companies throughout Australia. We are a forward-thinking team of dedicated individuals, with incomparable experience in the development of software for our specialised areas.

Rockfast provides a reliable and all-encompassing range of payroll and human resource products, including services for Single Touch Payroll. Our software and services are designed to meet the demands of business today and into the future, addressing the needs of employers in a constantly changing environment.

Rockfast Revelation, Rockfast's flagship product is arguably Australia's most reliable, accurate, automated, and technologically advanced payroll and HRM software that is STP2 compliant.

Single Touch is an ATO listed STP2 gateway that provides an STP reporting service to all employers, no matter which payroll product the employer uses.

We understand and respond to the needs of employers and we provide a service that is unparalleled.

About the role

Your role will be to provide high level customer service to assist clients to satisfy their business needs through the use of our software. Each day will be different and you will have the opportunity to expand your knowledge and engage with and meet different people. Whilst this is not a strictly HR position, you will have the opportunity to use HR knowledge in a dynamic and people-focused way.

In this position you will be responsible for implementing and supporting our range of products through the interpretation of client needs and conditions of employment. You will need to be open minded, have an adaptive approach to client's needs and knowledge of payroll/HR would be a distinct advantage. Some specifics of the role include:

  • Implementation and configuration of payroll and HR platform to satisfy our client requirements
  • Support client go-live, with training and the preparation of handover documentation
  • Engage and build rapport with clients
  • Provide client issue resolutions and impart product knowledge
  • To enhance the client experience through the adoption of new and existing tools, processes and capabilities to improve the effectiveness and efficiency of the client services team
  • Help develop support strategies to increase client engagement and work closely with internal teams
  • Create and maintain documentation around the team's change processes.
  • Update the client support database

Skills and experience

Ideally, you are someone who has previous experience in the Payroll/HR software environment, preferably with a payroll software provider. Experience with Sage Micropay/Meridian, Chris 21 or similar software would be a significant advantage.

You need to be:

  • Confident, articulate and highly motivated
  • Be confident both on the telephone and in front of people
  • Have strong interpersonal skills and the ability to clearly articulate written and oral communication
  • Enjoy building rapport
  • Have the skills to obtain information from clients and accurately convert that information to our system configuration.
  • Focused, hands-on and energetic

Requirements

  • Payroll/HR background preferably with a similar software provider like Sage Micropay/Meridian, Chris 21, Elmo etc

  • Previous experience in implementing payroll systems would be highly desirable but not essential if you have good payroll software knowledge.

This is a great opportunity for an individual with a positive attitude who enjoys the challenges of payroll and client support as part of a dedicated team.

Salary commensurate with experience. Full-time permanent role (starting with 3 month probation contract).

If this sounds like you, please apply online. Closing Date: 31st November 2021

You must have the right to live and work in Australia for this position.

Only those candidates selected for an interview will be contacted.

No agencies please

Job Types: Full-time, Permanent

Pay: $70,000.00 – $90,000.00 per year

Experience:

  • payroll: 1 year (Required)

Work Location: Remote

  • Payroll Consultant

    3 days ago

    Sydney, New South Wales, Australia Liquid HR Full time $90,000 - $120,000 per year

    Liquid HR is a specialist HR Consulting firm established in 2013, with offices in Sydney, Melbourne, and Brisbane, and a team of 30+ consultants. We partner with small and medium-sized businesses nationwide, delivering practical, people-focused HR solutions that make a real impact.Liquid HR Payroll is our rapidly growing Managed Payroll Services business. We...

  • Payroll Compliance Lead

    5 days ago

    Sydney, New South Wales, Australia The Payroll Agency Full time $120,000 - $180,000 per year

    The Payroll Agency has partnered with a leading national organisation (ASX-listed, high-profile brand) that's on the hunt for aPayroll Compliance Leadwho's not afraid to roll up their sleeves, own their space, and ensure everything from payroll tax to superannuation runs with absolute precision.This isn't your average compliance role, it's an opportunity to...

  • Payroll Consultant

    22 hours ago

    Sydney, New South Wales, Australia ING Full time $80,000 - $120,000 per year

    At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed.  Join us today and take the first step towards building a career as exceptional as you are.We're seeking a proactive and experienced Payroll Consultant to join our lean, high-performing HR team in Sydney.This is a...

  • SuccessFactors Payroll consultant

    21 hours ago

    Sydney, New South Wales, Australia ITbility Full time $120,000 - $140,000 per year

    SuccessFactors Payroll consultantSydneyPermanentOur client in Sydn eyis looking for SuccessFactors Payroll consultant this is aPermanentrole. Please email me at for more information.Job description:Focuses on managing and configuring the SAP SuccessFactors platform to automate, accelerate, and ensure compliance for payroll processes.Key responsibilities...

  • Payroll Consultant

    17 hours ago

    Sydney, New South Wales, Australia ING Australia Full time $80,000 - $120,000 per year

    At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.ING Human Resources are a specialist team of Business Partners, Talent and Learning experts and People Services Specialists,...

  • Payroll Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Zurich Financial Services Australia Full time $90,000 - $120,000 per year

    Company description: Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large...

  • SAP HR Consultant Payroll

    1 week ago

    Sydney, New South Wales, Australia Unison Group Full time $80,000 - $120,000 per year

    Job Description: As an SAP SuccessFactors Functional Consultant at Unison, you will be instrumental in delivering high-impact SAP projects, with a specialization in SuccessFactors Payroll solutions. You will collaborate closely with Payroll teams to understand business requirements and translate them into effective system designs. Your expertise will drive...

  • Payroll Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Deloitte Services Pty Ltd Full time $90,000 - $120,000 per year

    Job Requisition ID: 38474  Flexible work arrangements – work in a way that suits you best.Mentoring and development programs – receive support and coaching to progress your career.Access to discounts on technology purchases.What will your typical day look like? As part of the National Finance team located in Western Sydney, you will form part of the...

  • Payroll Consultant

    3 days ago

    Sydney, New South Wales, Australia Peoplecorp Full time $60,000 - $90,000 per year

    THE ORGANISATIONOur client is a leading financial services organisation, known for its performance-driven culture and commitment to integrity, transparency, and compliance. THE ROLEWe're looking for a detail-oriented Payroll Officer to manage the day-to-day delivery of a timely and accurate payroll. The role will cover all aspects of end-to-end processing,...

  • Datapay Support Consultant

    5 days ago

    Sydney, New South Wales, Australia Datacom Full time $80,000 - $120,000 per year

    Position:  DataPay Support ConsultantDatacom Location:  Anywhere in AUSecurity Requirements: AU Citizens and Residents only.Full Time, Permanent Position.Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About...