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Technical Aftersales Support

2 weeks ago

Sydney, New South Wales, Australia Bespoke Careers Full time $60,000 - $80,000 per year

A high-end Australian designer and manufacturer of bathroomware is seeking a technically minded and knowledgeable Technical Support Consultant to join their thriving Sydney team.

You will be joining market leaders in the industry, who supply some of the most innovative and influential products to high-end and luxury projects throughout Australia.

As the Technical Support Consultant, you will leverage your past experience and/or qualifications in the plumbing and bathroom sector to ensure all customer queries are resolved, whilst building and maintaining successful relationships.

This role is Monday to Friday based in their Western Sydney office.

Key Responsibilities

  • Demonstrate a strong technical knowledge and efficiently respond to and resolve inbound customer queries from builders, specifiers and trade professionals
  • Correctly log all customer enquiries through the internal database
  • Book in service calls with customers and coordinate with relevant suppliers
  • Overseeing the external data entry representatives
  • Collaborate with the wider sales and support teams to ensure a high level of customer service is offered across all touchpoints

Skills and Experience

  • Previous experience in a customer service position
  • Technical knowledge of the bathroom and plumbing industry highly desirable
  • Calm, polite and positive attitude
  • Detail oriented and organised with a high level of computer literature
  • Plumbing or equivalent technical qualification desirable

REFERENCE: Alex McAllister #70138

If the above position appeals to you then please submit your CV to and we'll be in touch. You may also wish to browse our website for other similar roles or call us to find about roles that may not be advertised.

Bespoke Careers is a specialist recruitment agency dedicated to connecting jobseekers with employers in architecture and design. Set up by trained architects and designers with experience in practice - we really do understand our industry and care about the people who work within it. Established for over 10 years, we recruit for high-profile practices locally and internationally and have offices in London, Sydney, Brisbane, Melbourne, New York, Dallas and Los Angeles.

Bespoke Careers is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer. By applying to this role you agree to our Privacy Policy.

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Alex McAllister