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Marketing Operations Manager
2 weeks ago
Your New Role
We're looking for a Marketing Operations Manager to be the backbone of our fast-moving marketing function. This role isn't about keeping the lights on—it's about building the systems, processes, and data foundations that take us into the next era of marketing. You'll lead the rollout of our Customer Data Platform (CDP), scale our Marketing-as-a-Service (MaaS) model, and bring structure and clarity to a high-energy, high-impact team.
What You'll Do
- Lead the CDP implementation – design and deliver the data backbone that powers scalable, personalised, broker-facing marketing.
- Bring structure to planning – drive quarterly roadmaps, retrospectives, and cross-team alignment so priorities stay clear and execution is sharp.
- Operationalise our shared services function – streamline workflows so every email, campaign, and creative request moves through the team efficiently, with outputs that are consistent, compliant, on-brand, and cutting-edge
- Be the connector – embed collaboration across sales, digital, product, and compliance so marketing becomes the glue, not the gap.
Who We're Looking For
- Degree in Marketing, Business, or related field.
- 3–4 years' experience in marketing operations, digital marketing, or campaign management.
- Practical knowledge of Martech platforms (CRM, CDP, marketing automation).
- Obsessed with detail, structure, and continuous improvement.
- Strong communicator who thrives on collaboration and stakeholder engagement.
Why Join Us?
At AFG, innovation and customer outcomes drive everything we do. You'll join a team that's reshaping what marketing looks like in financial services—where operations isn't back-office, it's front-and-centre to our growth. If you're ready to be the operational powerhouse behind a nationally recognised brand, we want to hear from you.
About AFG
Australian Finance Group (ASX:AFG) is one of Australia's largest mortgage broking groups, founded back in 1994 and now employing 300+ staff across Australia. As a category leader, AFG has some 4,000 finance brokers in its network with access to over 10,000 financial products from more than 80 of Australia's leading lenders.
Through our broker network, AFG processes around one in 10 of all Australian residential mortgages and manages over $214 billion in residential and commercial finance.
In addition to our broker network, AFG has a rapidly growing home loan business, and an expanding footprint in the provision of business lending solutions.
At AFG our purpose is to create a fairer financial future for all. Our business prides itself its innovative, entrepreneurial and collaborative culture, which is underpinned by our values of integrity, accountability, customer-centric and team player (IACT). Our teams are intricately engaged across the business, and we encourage people with ideas and a willingness to learn to join us.
AFG is committed to our culture. We provide an inclusive workplace where all are welcomed and recognised for their unique ability, regardless of gender, race, religion, disability, orientation, or other identity attribute.
