Workers Compensation Case Management Specialist

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Join our team as a Workers' Compensation Case Management Specialist. In this frontline role, you'll manage a portfolio of 60–65 specialised claims from allocation to finalisation, delivering exceptional service to insured clients and stakeholders. You'll play a pivotal role in injury management, supporting optimal return-to-work outcomes that benefit injured workers, policyholders, and CGU. With financial oversight of high-value claims, you'll collaborate with underwriters and lead regular claim reviews to ensure compliance and reserving accuracy. You'll engage with a variety of stakeholders, helping to mitigate risk and uphold service excellence. Enjoy a hybrid work model, career development opportunities, and industry-leading benefits. This is a permanent full-time role based in Ngambri and Ngunnawal Country (Canberra).

What You'll Do

• Manage a portfolio of 60–65 specialised Workers' Compensation claims from allocation to finalisation

• Deliver exceptional customer service to insured clients, brokers, and internal stakeholders

• Drive injury management strategies to support optimal return-to-work outcomes

• Conduct regular claim reviews to ensure compliance with internal and regulatory KPIs

• Conduct visits with brokers, employers and stakeholders

• Collaborate with underwriters to support policy retention and accurate reserving

• Monitor financial performance of high-value claims to mitigate portfolio risk

What You'll Bring

• Minimum 3 years' experience in Workers' Compensation claims management

• Strong understanding of injury management and return-to-work strategies

• Proven ability to manage complex claims, including court matters and solicitor engagement

• Excellent communication and stakeholder management skills

• High attention to detail with strong financial and reserving acumen

• Resilience, empathy, and a customer-first mindset in a fast-paced environment

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Tuesday 18 November :59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.