Customer Service Agent

1 week ago

Perth, Western Australia WA Limestone Full time $60,000 - $80,000 per year

About the Company

WA Limestone is a leading, privately owned quarrying and contracting company in Western Australia, with over 50 years of successful operation. As one of Perth's top suppliers of raw construction materials, we have established ourselves as an industry leader in supplying of limestone products, as well as in quarrying, mining, marine construction, and the manufacturing and delivery of premix concrete. Our team of over 350 dedicated employees and contractors works across metro Perth and regional WA to deliver high-quality solutions to the construction, mining, and civil sectors.

The WA Limestone Group comprises WA Limestone, WA Bluemetal, WA Premix, and the Limestone Building Block Company. We pride ourselves on safety, sustainability, and maintaining strong client relationships. With a family-oriented approach, an approachable management team, a dynamic workforce, and a strong company culture, we offer the job security of a large company while ensuring every employee feels valued.

About the Role:

We are seeking a dedicated Customer Service Agent to join our dynamic team. In this role, you will be responsible for providing exceptional customer service and support to enhance the overall customer experience. You will receive training in our specialized software system and technical concrete knowledge to support our customers effectively.

Your tasks will include, but are not limited to:

  • Provide outstanding service and support to customers, addressing their needs and inquiries promptly and professionally.
  • Processing orders efficiently to ensure prompt delivery.
  • Proactively handling complaints with care and professionalism, ensuring a positive outcome for the customer.
  • Responding to pricing inquiries with precise and clear information.
  • Perform various administrative tasks as required to support team operations.
  • Participate in training on the specialized software system and acquire concrete technical knowledge to assist customers effectively.
  • Work collaboratively in a newly created department and go the extra mile for our customers.

About you:

To be considered for this role, you will have the following:

  • A friendly and outgoing personality with a genuine passion for customer service.
  • A minimum of 3 years of experience in a customer service role.
  • High attention to detail and strong negotiation skills.
  • The ability to solve problems effectively in a fast-paced environment.
  • Proven ability to build strong relationships with internal and external customers, including builders, concreters, and cash sale customers.
  • Strong organizational and time management skills to prioritize tasks efficiently.
  • Excellent verbal and written communication skills
  • Proficiency in computer applications relevant to customer service operations

If you are enthusiastic about providing outstanding customer service and ready to make a significant impact in our team, we would love to hear from you Hit "Quick Apply" to get started.

All successful candidates will be required to successfully pass a Drug & Alcohol Screen and Pre-employment Medical prior to offer of employment. Anyone unable to pass or complete these requirements need not apply.

Please note that due to the high number of applications received for advertised positions only short-listed candidates will be contacted.

NO recruitment agencies please.

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