Accreditations Team Leader

Who are we?

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 330,000 customers settle over $126 billion worth of loans in FY24.

We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We're a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.

We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025

About the role -

This role plays a critical part in supporting the business objectives of delivering high quality service to our Brokers and Growth & Sales Teams. This is achieved through the accurate preparation and execution of lender accreditation related data and the updating of MyCRM with correct data.

The Accreditations Team Leader will be a hands-on role and you will have the ability to deal with more complex inquiries from our Brokers & Sales Teams and to support the team in providing great customer outcomes.

This is a 12 month max term contract role, based in Melbourne.

Key responsibilities -

As the Accreditations Team Leader, you will understand all aspects of the LMG accreditations process and provide leadership and oversight of both onshore and offshore team members to ensure we deliver on our customer promises to brokers and sales teams. This includes providing support to the Accreditations team in their day to day work as well as supporting the Head of Onboarding and other Team Leaders when required.

1. Providing exceptional customer service through regular communication

• Via follow up and regular check in's
• Support via phone, email and inbox maintenance

2. Completion of accreditation tasks

• Collecting, checking and uploading all required documentation
• Preparing accreditation enveloped to new & existing brokers

3. Provide ongoing support

• By providing reporting & feedback to the Growth/Sales Teams
• Participate in accreditations and wider business projects
• Work with the Head of Onboarding Experience to continually work on improving accreditation processes

4. Leading the accreditation team/administrators

• Daily Check ins with team
• Phones to be constantly manned
• Inbox maintenance
• Ongoing reports to be monitored daily
• Regular 1 on 1 catch ups with team members and Group Manager

To succeed in this role you will bring with you -

To be successful in this role, you will have a positive "can do" attitude and a willingness to contribute as required to ensure the team's success. Experience in Aggregation Accreditation tasks is essential and you will have a minimum of 4-5 years customer service experience in a fast paced and challenging environment.

• 4 yrs Customer Service experience
• Working with customer relationship management systems
• Able to work in a shared open environment
• Positive outlook
• Organised, analytical and principled
• Resilient to change
• Able to multitask
• Ability to "think outside the square"
• Cultural fit with our core values of leadership, integrity, curiosity and discipline
• Enjoy following processes and a structured environment
• Ability to challenge existing ways we do things and looks for opportunities to improve
• Enjoys engaging and collaborating with others and is conscientious
• Microsoft Office suite of programs, particularly excel
• Exposure to Google Chrome for email and document management an advantage
• Accurate data entry while maintaining a sense of urgency
• Being accountable for your own results and the timely performance of tasks within the scope of the position
• Initiative to work autonomously and to request additional tasks
• Ability to effectively communicate to customers (broker or sales teams) via email and phone, identify their needs and respond in a professional manner that exceeds expectations
• Working in an open office environment, there is requirement for a high level of interaction with the Onboarding Team & Agreements Team
• Communication with customers and other teams in the business is a critical part of the role
• Managing tasks and work to team priorities
• Understand how individual tasks impact team goals and outputs

Our benefits -

Flexibility & Balance:

• Hybrid & Flexible Working: Tailor your work week to suit your lifestyle.

Family & Wellbeing:

• 12 Days Personal Leave: Time off when life happens.
• Wellbeing Support: Access to EAP for personal, financial, and career advice.

Growth & Development:

• L&D Programs: Grow your skillset and advance your career with tailored learning programs.

Community:

• LMG Share Tomorrow Foundation: Earn volunteer donation rewards and company donation matching.
• Paid Volunteer Day: Volunteer with paid time off

At LMG, we know that diversity and inclusion are key to our success. We're dedicated to building a workplace where everyone feels valued, respected, and supported—no matter their race, gender identity, sexual orientation, religion, age, or any other part of who they are. We understand that diverse perspectives fuel innovation and drive business growth. As an inclusive employer, we foster a culture where everyone has the opportunity to thrive and show up as their authentic selves every day.