Customer Success Account Manager
2 hours ago
Overview:
The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies.
Customer Outcome Obsessed: Driving customer cloud adoption and customer success is the prevailing business priority. Orchestrate and align programs, projects and delivery engagements across the 3 clouds with account team peers to deliver an exceptional customer experience to achieve prioritized customer outcomes.
Consumption Alignment: Leads prioritized Cloud Success programs, delivery engagements and projects to promote stronger One Microsoft collaboration around consumption across cloud workloads. Managing resources and escalating technical blockers with follow-through until resolved or workaround identified to accelerate time to value.
Pivot to Proactive: Ensure that customers get the most out of their support agreement and fulfill Support contract obligations. Drives high quality, proactive delivery and planning with the customer to realize customer value from support through consistent Service Delivery Management for Support execution. Prepares the selling environment for the seller. Partner with Reactive Support Management to understand customer health trends and build Operational Health Programs and support Reactive Support Management's lead during Strategic Escalations.
-
Customer Success Account Manager
4 days ago
Perth, Western Australia Microsoft Full time $100,000 - $150,000 per yearJoin Microsoft's Customer Success Unit—a global team of over 17,000 professionals—dedicated to accelerating business value through differentiated customer experiences. As a Customer Success Account Manager (CSAM), you'll be the primary delivery lead and strategic partner for customers, driving real outcomes through Microsoft's cloud technologies and...
-
Customer Success Manager
2 days ago
Perth, Western Australia Seequent ULC Full time $90,000 - $120,000 per yearRoleAll 10 of the world's largest civil engineering firms and 7 of the 10 largest environmental consultancies use Seequent software. In this role, you will work with these and other leading consulting, construction, and engineering firms and contractors across APAC to help them find solutions that characterise and reduce ground risk.As a Customer Success...
-
Customer Success Manager
3 weeks ago
Perth, Western Australia Nearmap Full timeThe sky's not the limit at Nearmap.Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera systems, imagery...
-
Customer Success Manager
3 weeks ago
Perth, Western Australia Seequent Limited Full timeAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure,...
-
Customer Success Manager
3 weeks ago
Perth, Western Australia VRIFY Full timeOverviewVRIFY is positioned at the forefront of the mining industry's transformation, leveraging cutting-edge AI to revolutionize mineral exploration. With a focus on AI drill targeting, VRIFY is expanding its capabilities by synthesizing vast amounts of geological information. This integration enhances the precision and efficiency of exploration strategies,...
-
Customer Success Manager
2 days ago
Perth, Western Australia Seequent Full time $80,000 - $120,000 per yearAbout UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better...
-
Customer Success Manager
3 weeks ago
Perth, Western Australia VRIFY Full timeOverviewVRIFY is positioned at the forefront of the mining industry's transformation, leveraging cutting-edge AI to revolutionize mineral exploration. With a focus on AI drill targeting, VRIFY is expanding its capabilities by synthesizing vast amounts of geological information. This integration enhances the precision and efficiency of exploration strategies,...
-
Customer Success Manager
4 weeks ago
Perth, Western Australia Seequent Full timeOverviewJoin Seequent as a Customer Success Manager in Perth, Western Australia. Seequent helps organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology at the forefront of Earth sciences, transforming how customers work to develop critical mineral resources more sustainably, design...
-
Customer Success Manager
4 weeks ago
Perth, Western Australia Seequent Full timeOverviewJoin Seequent as a Customer Success Manager in Perth, Western Australia. Seequent helps organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology at the forefront of Earth sciences, transforming how customers work to develop critical mineral resources more sustainably, design...
-
Junior Customer Success Manager
3 weeks ago
Perth, Western Australia Epic IT Full timeElevate Your Career with Epic IT: Where Innovation Meets OpportunityAt Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming IT landscape's by putting our core values of enablement, leadership, and success at the heart of...
