Enterprise Solution Engineer

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

About the role 

We are seeking a dynamic and technically astute Presales Engineer to join our team, focusing on our suite of solutions encompassing remote connectivity, remote management, and digital employee experience (DEX). In this role, you will be the technical bridge between our sales team and prospective clients, demonstrating the value and capabilities of our products through compelling presentations, demonstrations, and proof-of-concepts. You will play a crucial role in driving revenue growth by understanding customer needs and crafting tailored solutions.

*Location can in Sydney or Melbourne, REMOTE

Responsibilities

Technical Expertise & Product Demonstrations:

• Become a subject matter expert on our remote connectivity, remote management, and DEX product portfolio.
• Conduct engaging and informative product demonstrations, webinars, and presentations to potential clients, both in person and virtually.
• Tailor demonstrations to address specific customer requirements and pain points.
• Clearly articulate the technical value proposition and business benefits of our solutions.
• Strategic Differentiation and Competitive Positioning of Product Capabilities

Requirements Gathering & Solution Design:

• Collaborate with the sales team to understand customer needs and technical requirements.
• Conduct thorough discovery sessions to identify customer challenges and objectives.
• Design and propose tailored solutions that address customer needs and leverage our product capabilities.
• Develop detailed Solution proposals and statements of work (SOWs).

RFx Response:

• Answer technical sections of RFI/RFP/RFQ documents.
• Ensure that the answers are accurate, complete and compelling.

Proof of Concept (POC) & Pilot Management:

• Design, implement, and manage POCs and pilot programs to demonstrate the effectiveness of our solutions in customer environments.
• Provide technical guidance and support during POCs and pilots.
• Analyze POC results and provide recommendations to customers.
• Value Assesment & consulting

Partnering Sales & Collaboration:

• Provide technical assistance to the sales team throughout the sales cycle.
• Respond to technical questions from customers and prospects.
• Develop and maintain technical documentation, including presentations, white papers, and FAQs.
• Stay up-to-date on industry trends and competitive offerings.
• Work closely with product management and engineering teams to provide customer feedback and contribute to product development.

Requirements

• Degree in computer science, information systems, applied computer science or a similar education in an IT related field or equivalent work experience in similar role.
• Minimum of 10 years of work experience with at least 8 years of experience in technical selling such as Solutions Consultant, Pre-sales Engineer role or Technical Product Manager role or Technical Support/IT administration role.
• Experience in selling SaaS Applications RMM, Asset Management Observability, Remote Connectivity, ITSM & DEX platforms.
• Hands-on experience in utilising APIs for Enterprise solution integrations.
• Experience in DEX platforms or End point Management will be an added advantage.
• Expert knowledge in at least few of the following:  SAML, Scripting, Networking, Operating systems, Active Directory, virtualization, Security Protocols, Cloud computing
• Well versed with Sales Cycle, Pre Sales processes, Project and process management..
• Previous experience integrating with large enterprise IT systems.
• Aspiration to constantly enhance and learn about new technologies and concepts - you'll be naturally inquisitive and have a passion for technology.
• Motivated to work independently in a fast-paced environment.
• Excellent communication, Documentation and presentation skills
• Openness to travelling at least 30% of the time. 

What we offer

*Location can be in Sydney or Melbourne, REMOTE 

• Office Location is Adealade CBD. 
• Quarterly team events and company-wide celebrations
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
• Opportunity to attend events including the F1 .
• Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.