Manager, E-Commerce Digital Merchandising

Job Description

• Join Qantas Loyalty managing and supporting the digital marketing space across the complex Retail, Airline Loyalty and B2B portfolios
• Develop and drive strategy and deliver on digital merchandising programs which is best in class
• Permanent, full-time role based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground and at Qantas Loyalty; we're a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

The Manager, E-Commerce Digital Merchandising leads and manages online sales and maximises the digital presence of the Qantas retail e-commerce businesses. You will be responsible for helping develop and implement digital strategies and ongoing management of digital experience across the various e-commerce channels.

You will work closely with the Marketing Design, Strategy and Revenue Management teams to develop and agree strategy and deliver on marketing programs, as well as the Analytics team to understand and act on both audience and channel performance learnings and opportunities, and digital field to optimise platform performance and delivery. You will collaborate with external stakeholders to resolve significant problems which may impact the overall delivery of our communications going forward. If issues remain unaddressed this would have a significant impact on the profitability of our campaigns This role also involves leading strategies and implementing procedures to ensure that all digital marketing campaigns and projects delivered are consistent with other channels, fulfil business objectives and adhere to Qantas' masterbrand guidelines and templates.

What You'll Bring:

• 5+ years in roles related to marketing within diverse digital industries.
• Tertiary degree in marketing or related field.
• Deep understanding of all aspects of marketing, particularly digital and email marketing delivery.
• Proven experience in working with technical platforms and analytics.
• Strategic and analytical mind
• Previous experience in budget management.
• Strong interpersonal, communication and time management skills.
• Can develop solutions to highly complex problems both with internal and external stakeholders which is based on analysis and insight.
• Excellent stakeholder management skills with the ability to work across a complex set of functions and influence outcomes.
• Accomplished project manager who can work under pressure, prioritise tasks and meet multiple deadlines.
• Ability to effectively manage resource to achieve maximum productivity and motivate a team.
• Ability to develop and implement strategies and procedures to achieve consistency and profitability.
• Previous experience in Qantas digital platforms is preferable.

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today

Applications Close: 3rd September 2025

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.