E-Commerce Manager

2 weeks ago

Sydney, New South Wales, Australia Tiffany & Co. Full time

Join to apply for the E-Commerce Manager | Head Office Sydney role at Tiffany & Co.

Join to apply for the E-Commerce Manager | Head Office Sydney role at Tiffany & Co.

About Tiffany & Co.

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

Job Description

About Tiffany & Co.

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

Your Role in the Tiffany Legacy

We have a rare opportunity for an innovative and passionate individual striving for a career in the future of luxury retail. Become our next E-Commerce Manager for our ANZ Market.

Based at our Sydney Head office, this role will be responsible for improving customer conversion on Tiffany.com through data-driven merchandising, personalization, retargeting tactics, as well as testing & optimization, working closely with Brand Marketing, Client Care, and Global partners to ensure all Tiffany.com initiatives put the customer experience first, drive sales, build brand equity and enable seamless shopping experiences.

You will also lead the performance marketing strategy for the ANZ market, managing budgets across paid search and digital media to drive qualified traffic, improve ROI and ensure a consistent, high-quality brand presence online.

  • Manage website conversion strategies to maximize online and in-store purchases, influencing consumer browsing behavior on Tiffany.com.
  • Plan, implement, and monitor merchandising programs using product data analysis to drive sales and build brand equity through optimized website content.
  • Oversee the personalization plan, including the online product recommendation engine, in collaboration with the Global Omni-channel team.
  • Analyze product, price point, and collection trends to maximize consumer demand, drive conversion, and ensure optimal fulfillment levels.
  • Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.
  • Define and manage the ANZ performance marketing strategy and budget (search, media, retargeting) to drive qualified traffic and conversion.

About You

To be successful in this role, you will have:
  • Minimum of 3-5 years of experience in performance digital environment.
  • Good understanding of omni-channel customer management across website, and in store.
  • Strong analytical and troubleshooting skills with a passion for testing and optimizing.
  • Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.
  • Great business acumen and strong analytical and project management skills.
  • Good verbal and written communication skills.

Why Tiffany & Co.
  • Generous salary, employee discounts and milestone gifts
  • High performing, caring, fun and dynamic team
  • Culture focused on wellbeing, innovation and growth
  • Continuous growth opportunities, international mobility program with LVMH - biggest luxury conglomerate in the world
  • Never-ending training and individual up-skilling opportunities
  • Great coaching and mentoring from highly experienced management team
  • An opportunity to make an impact, drive the business and coach teams

Create the dream. Apply now.

Responsibilities
  • Partner with Acquisition Specialist on the day-to-day management of Google Search.
  • Support the planning and management of website content, monitoring day-to-day performance and proactively identifying website optimization opportunities.
  • Effectively manage investment and performance targets through on-going tracking, forecasting and reporting.
  • In collaboration with Retail teams, set operational hours and manage store listing presence across Google and other digital properties.
  • Proactively identify levers to improve the end-to-end client experience championing Omnichannel 'behaviors' to remove barriers / silos across teams.

Qualifications

A career with Tiffany? Say Yes.

To be successful in this role, you will have:
  • Self-motivation to think outside the box and develop creative/innovative solutions.
  • Strong prioritization skills; you are someone who can think through ideas in a pragmatic and process-oriented way.
  • Proactive, attention to detail and results-driven attitude.

Why Tiffany?
  • Generous salary, incentives, employee discounts and milestone gifts
  • High performing, caring, fun and dynamic team
  • Culture focused on wellbeing, innovation and growth
  • Continuous growth opportunities, international mobility program with LVMH - biggest luxury conglomerate in the world
  • Never-ending training and individual up-skilling opportunities
  • Great coaching and mentoring from highly experienced management team
  • An opportunity to make an impact, drive the business and coach teams

This is just the beginning.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Business Development
  • IndustriesRetail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

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