IT Service Support Analyst

2 weeks ago

Perth, Western Australia Built Full time $60,000 - $90,000 per year

Why Built?

Proudly Australian and privately owned, Built is the only construction company to offer a total solution across all built-forms, sectors and sizes. And we're leading the industry in sustainability and digital construction methods.

Here's what you'll find with us:

  • Paid Parental Leave
  • Additional paid leave for every year of service (up to 5 extra days per year)

Our in-house health & wellbeing team crafts tailored programs for all staff, focusing on enhancing physical and mental health to ensure you thrive. By fostering a healthy work environment and equipping you with the tools to perform at your best, we prioritize your overall wellbeing.

An opportunity, Built for you

As the IT Service Support at Built you will provide hardware and software support which meets user and business needs. You will manage, monitor and track user related issues and resolve them. This is a great all-rounder role where you will maintain all aspects of the Built IT environment.

Experience with onboarding and offboarding of new and old staff is a must have.

Typical Skills Required: Laptop Imaging, Intune, Autopilot, O365, MS AD, Azure Basics, Windows Support, VIP Support, Printer Management, Apple IPhone, Video Conferencing, Service Now, etc.

A day in the life might include:

  • Resolve service desk tickets
  • Provide direct customer support via phone, email, instant messaging
  • Assist in the deployment and setup of computer images 
  • Prepare and put out new software to computers as required by sites/users 

The new way forward, Built by you

Your success here will be defined by the energy you bring to work every day. You'll love what you do and have a "roll up your sleeves and get things done" approach. You won't shy away from a challenge and will always own the problem, knowing you've got the full support of the team. Here are the essentials you'll need for this role:

  • Basic Microsoft technical understanding
  • Positive, can-do attitude and eager to learn and grow
  • Ability to look at an issue or problem and come up with a solution

Your ability to show initiative, adapt to changing situations and your innovative mindset will hold you in good stead.

Ready to be a changemaker, with us?

Join us and improve the way the world is built.  Apply Now

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