Product and Service Analyst

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This is an exciting time for GESB, and we are looking for the right people to help grow our team, contribute positively to our culture, and support our purpose of helping our members achieve a quality retirement.

The role

We currently have a permanent, full-time opportunity available for a Product and Service Analyst.

As our Product and Service Analyst, you will play a pivotal role in supporting the end-to-end lifecycle of GESB's superannuation, retirement, and insurance products.

A day in the life of this role will see you:

• Assisting in analysing member data and market trends to inform product enhancements, preparing detailed documentation, and coordinating with service providers to ensure smooth delivery and compliance
• Monitoring performance metrics, resolve operational issues, and work closely with internal teams and external partners to implement changes and improve processes

As part of the broader Member Experience business unit, you will be part of the Product and Servicing team, reporting directly to our Senior Product Manager. GESB's Member Experience business unit is passionate about delivering a positive member experience; by providing members with help, support, guidance, products, and tools relevant to them wherever they are on their retirement journey.

If you are dynamic, detail-oriented, and love blending data analysis, stakeholder engagement, and governance to deliver products and services that genuinely enhance the member experience, then this is your role.

Please review the responsibilities and work-related requirements in the attached position description for a full statement of duties.

About us

GESB is a WA Government statutory authority and we're proud to be the largest super fund based in Western Australia, with around 250,000 members and over $45 billion in funds under management (as of 31 August For over 85 years, we've been helping current and former WA public sector employees grow and manage their super.

Our values are at the heart of everything we do. If you're successful in this role, you'll be expected to put our members first and be guided by our core values of sustainable performance, achieving together, and acting with integrity. We encourage and support everyone at GESB to consistently demonstrate these values and uphold our Code of Conduct in all aspects of their work.

Find out more about us

Leadership is part of who we are

We believe that everyone is a leader, and the core leadership behaviours outlined in the Public Sector Commissions 'Leadership Expectations' apply to all roles.

To be successful in this application, you'll need to demonstrate these leadership behaviours in the context of Personal Leadership.

Leaders in this context make a direct and immediate difference to GESB. They work within a defined area of responsibility, and with personal accountability, to deliver results that support their team and the organisation to deliver our strategic objectives.

Why join our team?

We genuinely value work/life balance, support professional development, and empower our employees to be their best.

Some of the benefits of working at GESB include:

• Competitive remuneration: Award-based salary with annual increments and a 12% superannuation contribution, plus access to generous salary packaging arrangements.
• Flexible working: Flexible hours, work-from-home options, and a variety of leave arrangements – including an extra 3 public service holidays and the ability to purchase additional leave.
• Professional growth: Comprehensive learning and development opportunities, including study leave and financial assistance.
• Health and wellbeing: A range of wellbeing initiatives and free, confidential access to our Employee Assistance Program for you and your immediate family.
• Inclusive leave options: Cultural leave for Aboriginal and Torres Strait Islander staff, 18 weeks paid parental leave with flexible return-to-work options, and additional leave for disability, family and domestic violence, and reproductive health.
• Great location and facilities: a CBD office close to Perth's best coffee spots, with excellent public transport access, nearby parking, and end-of-trip facilities for active commuters.

Are you ready to apply?

If this sounds like the right role for you, it's time to get your application ready.

• Download and carefully read the position description
• Download and read the Job application pack which includes helpful information about the role and recruitment process

How to apply

This is your opportunity to show us why you're the ideal candidate. Please include:

• A comprehensive CV outlining your skills, experience and achievements
• A cover letter (no more than two pages) that clearly demonstrates your suitability for the role. Your letter should address
• the work-related requirements listed in the position description
• the behaviours outlined in the Personal Leadership context of the Public Sector Commissions Leadership Expectations

These elements will form part of the recruitment and selection process.

Submit your application online by clicking the 'Apply Now' button.

Your application must be submitted online by 4pm (AWST), Monday, 1 December 2025.

Please allow enough time to complete the application process. Late, emailed, or proforma applications will not be accepted. We recommend having your documents ready to upload before starting the online application. You'll receive a confirmation email once your application has been successfully submitted.

If you have any questions about the role, GESB, or the team you'll be working with, please don't hesitate to contact Andrea Hawkins ourSenior Manager - Strategy, Product & Insightson

If you experience any technical difficulties while applying online, please contact our People and Culture team on

Other opportunities at GESB

GESB occasionally has employment opportunities that arise at short notice across a variety of disciplines. Depending on business needs, these roles may be permanent, full-time, part-time, or casual. By submitting an expression of interest, you may be considered for subsequent or additional vacancies that align with your skills and experience. Pleaser note that submitting an expression of interest does not guarantee an offer of employment.

Candidate search

If required, we may choose to supplement the field of applications by conducting a Candidate Search.

Want to know more?

At GESB we are committed to eliminating all forms of discrimination and fostering an inclusive, values-based workplace culture. We embrace diversity and encourage applications from people of all backgrounds, including those who are culturally and linguistically diverse, people with disability, LGBTIQ+ individuals, and Aboriginal and Torres Strait Islander peoples.

We are happy to make adjustments to support you during the application process, at interviews, or in the workplace. If you need assistance, please contact our People and Culture team on or email

Thank you for taking the time to consider joining the team at GESB