Customer Service Coordinator Training National

2 weeks ago

Sydney, New South Wales, Australia HIA Full time $60,000 - $80,000 per year
Customer Service Coordinator Training - Student Management
  • Leading National Industry Association, celebrating 80 years of operation this year
  • Support Students in their training journey.
  • Exciting opportunity to work in a Professional and Supportive team environment.
  • Exceptional work culture.
  • Generous employee benefits.
  • Permanent, full-time role, based in Macquarie Park.

The Organisation

The Housing Industry Association (HIA) is the official body of Australia's home building industry. As the national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels.

We have proudly been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards.

Overview

The Customer Service Coordinator (CSC) - Student Management is primarily responsible for the compliant and supportive registration, progression and completion of students across a designated region by providing a high level of customer service and support mechanisms to ensure quality outcomes and KPI's are achieved.

The Customer Service Coordinator - Student Management ensures all students are provided the training and support to progress at required milestones and complete training within allocated timeframes. The CSC will work closely with HIA team members to ensure quality, compliant management of a designated but flexible student caseload.

Day-to-day, the role will encompass:

Planning

  • Create progression events to check and ensure student completion.
  • Analyse student progression to deliver a personalised progression call.
  • Organise additional support mechanisms as required.
  • Work closely with the Training Manager and broader training team to forecast and track student caseloads.

Student Management

  • Conduct comprehensive and productive student follow ups to ensure student progression and completion.
  • Manage a caseload of participants from orientation to completion.
  • Complete regular and compliant contact with participants as per HIA processes and work instructions.
  • Meet expected business unit KPI's.
  • Assist with Non-NRT and NRT enrolments (as required) from registration to award issuance. Trainers
  • Liaise with contracted trainers/assessors as required.

Trainers, Culture/Teamwork, Administration

  • Liaise with trainers and organize student support sessions.
  • Proactively drive a positive sales and service culture.
  • Ensure accurate record keeping in VETtrak – attendance, contact, tasks, student communication, email.
  • Ensure comprehensive and compliant student file checks.
  • Maintain a current understanding of industry issues, builders' registration and licensing requirements; and HIA Learning products, funding and entry requirements.
  • Assistance with Registration process when required.

The successful person will have:

  • High level of interpersonal and communication skills
  • High level of administrative skills
  • Well-developed organisational and time management skills
  • Ability to foster and develop work relationships
  • Self-motivated and able to work independently
  • Strong focus on customer service
  • Experience in the use of student management systems eg. VETtrak
  • High level of accuracy and attention to detail
  • Certificate IV in Training and Assessment highly desirable
  • Understanding of ASQA standards + RTO compliance highly desirable
Position Description

  • Training Coordinator

    7 days ago

    Sydney, New South Wales, Australia Pacific National Full time

    Perm Positions X2- Hybrid work environment- Fantastic work culture, in a dynamic, supportive, and rewarding organisation- Work for a future focus industry leader**About us**Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a...

  • Customer Service Coordinator Training

    7 days ago

    Sydney, New South Wales, Australia Housing Industry Association (Hia) Full time

    **Leading National Industry Association, celebrating 80 years of operation this year**:- ** Support Students in their training journey.**:- ** Exciting opportunity to work in a Professional and Supportive team environment.**:- ** Exceptional work culture**.- ** Generous employee benefits.**:- ** Permanent, full-time role, based in Macquarie Park.****The...

  • National Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $60,000 - $90,000

    National Service CoordinatorWe are seeking a detail-oriented and proactive National Service Coordinator to support our service operations.This pivotal role involves effective coordination of service contracts, customer onboarding, and national managed service operations. You'll work closely with internal teams to uphold operational excellence and deliver a...

  • Train Services Specialist

    3 days ago

    Sydney, New South Wales, Australia Pacific National Full time

    **Train Service Specialist**- ** Critical Planning role**:- ** Permanent Opportunity - North Sydney**:- **Dayshift rotating roster with 1 in 4 weekends****About us**Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of...

  • National Training Administrator

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $104,000

    Administrative Role in National TrainingThe RTO Support Officer ensures the quality administration of national recognised training and delivers a positive student experience. This role involves various administrative tasks, including student enrolment, course management, assessment validation, and data reporting.Key Responsibilities:Student enrolment, LLN...

  • Training Coordinator

    1 week ago

    Sydney, New South Wales, Australia Vision Personal Training Full time

    VVision Personal Training- Caringbah, New South Wales, AustraliaFull timeA$100.0-100.0k (Annually)Educator32 viewsNew**About the business**Vision Personal Training is a network of 50 Franchises across Australia and New Zealand. We focus on long term behaviour and lifestyle change, and have changed the lives of over 100,000 people in the last 10 years.The...

  • Train Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $90,000 - $120,000

    Job Opportunity:We are looking for a highly skilled Train Service Coordinator to join our Operations team.This is an exciting opportunity ideal for someone with a background in transport, logistics, or scheduling.The successful candidate will be responsible for planning and coordinating train services, managing service variations and recovery plans,...

  • Train Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Pacific National Full time $80,000 - $120,000 per year

    Train Service Specialist - BulkCasual Opportunity approx. 12monthsCritical Planning role, North Sydney-basedDayshift roster working Monday to FridayAbout UsPacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk...

  • Training Coordinator

    1 week ago

    Sydney, New South Wales, Australia Bis Industries Full time

    A competitive remuneration package with permanent, full-time employment- Exciting and challenging role with opportunity to make this role your own.- Flexible working hours with excellent working conditions and benefits.As the Training Coordinator you will be responsible for providing effective and functional planning, training coordination and high-end...

  • National Training Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTraining Full time $100,000 - $120,000

    Job Title: National TrainingRole OverviewThe Duke of Edinburgh's International Award is a leading framework for non-formal education, catering to young people aged 14-24 worldwide. In Australia, over 940,000 young individuals have completed the award since its inception in 1959.This position is responsible for designing, implementing, and delivering training...